Enterprise Customer Activation Manager, Ramp

• 5+ years of experience in Customer Success, Implementations for products supporting AP and/or Procurement functions
• Strong project management and time management skills with the ability to keep multiple customers on track simultaneously
• Excellent verbal and written communication skills, including the ability to explain complex workflows simply
• Experience partnering with technical teams to share customer feedback, troubleshoot issues, and propose creative solutions
• Demonstrated ability to quickly learn a product deeply and articulate the “why” behind product decisions
• Strong record of meeting or exceeding performance metrics in previous roles
• Ability to anticipate customer needs and position product capabilities proactively
• Comfort operating in a fast-paced, high-growth environment with evolving processes

Desirable

• The Enterprise CSM, Bill Pay & Procurement Specialist, ensures Ramp’s upmarket customers quickly unlock value from our AP Automation and Procurement products
• As part of the Customer Activation team, you’ll guide customers through implementation, configure workflows aligned to their internal processes, and help them operationalize Ramp’s tools to drive efficiency and compliance
• In this role, you will help shape Ramp’s Enterprise activation motion for Bill Pay & Procurement and influence the strategy that accelerates customer adoption and business impact
• Deliver High-Quality Implementations
• Lead Enterprise customers through the end-to-end onboarding of Ramp Bill Pay and Procurement, ensuring fast, accurate, and complete deployment
• Educate customers on Ramp’s AP workflows, procurement best practices, approval logic, vendor management, and policy configuration
• Drive Customer Adoption & Business Outcomes
• Prevent delays in implementation by proactively identifying blockers and reinforcing the value of adopting Ramp’s AP & Procurement solutions
• Understand customers’ current AP, purchasing, and approval processes to identify pain points, recommend improvements, and guide them toward an optimized rollout
• Be a Product & Workflow Expert
• Become deeply knowledgeable in Ramp’s Bill Pay & Procurement capabilities—including integrations, vendor onboarding, approval routing, purchase requests, and invoice processing
• Troubleshoot customer issues and partner closely with Product and Engineering to surface insights, communicate gaps, and collaborate on solutions or workarounds
• Cross-Functional Partnership & Customer Advocacy
• Provide structured feedback and insights to Product to inform roadmap prioritization
• Balance multiple customer activations at once, managing timelines, customer communication, follow-ups, and proactive outreach