Revenue Operations Manager, Tulip Interfaces
$120-165k
+ Company Equity
3+ days a week in office (Somerville, MA)
Global operations management platform
Be an early applicant
Global operations management platform
201-500 employees
Be an early applicant
$120-165k
+ Company Equity
3+ days a week in office (Somerville, MA)
201-500 employees
Company mission
To democratize technology and empower those closest to operations to solve problems.
Role
Who you are
- You are a "Customer Data Architect" who understands that the real work begins after the initial sale
- You thrive on untangling complex usage data to find the "signals" of a healthy (or at-risk) customer
- You possess a "systems-first" mindset, naturally obsessed with creating scalable structures and clean data schemas that allow for advanced AI modeling
- As a master communicator, you can translate complex retention analytics or "Gross Revenue Retention" (GRR) trends into clear, executive-level narratives
- You are deeply curious about how AI can be leveraged for sentiment analysis, automated health scoring, and identifying "white space" opportunities for upselling within our existing global accounts
- Strategic Experience: 5+ years in CS Ops, RevOps, or Strategic Analytics within a B2B SaaS environment (Usage-based or Composable software experience is a plus)
- Structural Mastery: Proven ability to drive system changes—specifically around Customer Health Scores, Churn Reason coding, and Renewal Management workflows in Salesforce or Planhat
- AI & Predictive Proficiency: Experience evaluating or deploying AI for post-sales, such as predictive churn modeling, NPS sentiment analysis, or AI-driven "Next Best Action" for CSMs
- The Technical Stack: Advanced Modeling: Expert-level SQL and Excel/Sheets. Experience joining product usage data with CRM data
- BI Platforms: Deep experience with Sigma, Tableau, or Power BI
- Systems: Advanced Salesforce knowledge; experience with CS-specific tools (Planhat specifically) is a plus
- Strategic Projects: Experience leading LTV/CAC analysis, Renewal pricing strategy, and Services margin optimization
- Bachelor degree in relevant field required. MBA preferred
- We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered
What the job involves
- This is a strategic leadership role focused on the "Keep and Grow" side of the business. You will own the data models, system architecture, and AI-driven insights that empower our Customer Success (CS), Professional Services, and Support teams. Your mission is to turn customer data into a predictive engine that minimizes churn and maximizes expansion revenue
- Predictive Churn Engine: Build AI models to identify "At-Risk" customers using usage, support, and engagement data
- Expansion & White Space: Develop models to find cross-sell/upsell opportunities in existing accounts
- Customer Health Scoring: Architect Health Score 2.0 with clean data to power automated CS playbooks
- Professional Services ROI: Analyze Services impact on retention; define required "Attach Rate" for success
- Renewal Operations: Streamline renewals; build automated forecasting for renewals and contraction risks
- Executive Post-Sales Insights: Own Retention Dashboard with real-time NRR and GRR metrics
- Head of Customer Success: To align on retention targets and health score definitions
- Head of Professional Services: To optimize services delivery and impact data
- Finance: To ensure retention and expansion data matches the financial "Source of Truth"
- Commercial leadership
- GTMO
- Product Team: To bridge the gap between "Feature Usage" and "Customer Value"
Our take
Tulip’s frontline operations platform is a connected data and process management tool that lets manufacturers create their own visual and interactive apps that connect with machines, tools, sensors, people and the systems used in a production or logistics process in a physical location.
Tulip gives frontline engineers the ability to address their own shop floor needs, guiding workflows and adapting the apps as things change or improvements are made. Customers only pay for the stations they need, driving better cost efficiencies and the ability to start small and scale up. Its no-code platform and powerful integrations allow connection to new and legacy machinery as well as leveraging the Internet of Things. This has attracted partnerships with the likes of Microsoft and AWS.
Tulip aims to be a next-generation leader in frontline operations, which currently represents a $150B market opportunity. The company's next steps include integrating the recently acquired smart search company Akooda into its platform, as well as further expansion into small and medium enterprise businesses in Europe, the Middle East, Africa and Asia. It plans to significantly increase its headcount to support growth as the low/no code platform marketplace is tipped to hit more than $84 billion by 2027.
Freddie
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2026
$120m
SERIES D
Aug 2021
$100m
SERIES C
Total funding: $290.9m
Company benefits
- Have a direct impact on product and culture
- Flexible work and unlimited vacation policy, virtual company events and happy hours
- Commuter benefits, a work-from-home stipend, fitness subsidies
- Healthcare, Dental, Vision, Short-term Disability, Long-term Disability, Health Reimbursement Account (HRA)
- Parental Leave, 401K & Life Insurance
- Parents@Tulip, Hey Lady, Allies@Tulip and more
Company HQ
Assembly Square, Somerville, MA
Leadership
Natan Linder
(Co-Founder & CEO)They served in the IDF as a System Engineer for 3 years before working as a Software Engineer for 4 years. They worked at Samsung, Formlabs, MIT Media Lab, and RightHand Robotics before co-founding Tulip in September 2014.
Rony Kubat
(Co-Founder & CIO)Having taken a Ph.D. in Computer Science at MIT, they started working at MIT Media Lab in 2012. They have served as CTO of Tulip since 2014, alongside being a Media Lab Research Affiliate.
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