Business Operations Manager, Classy
$125-170k
+ Equity
Online fundraising tools for nonprofits
Be an early applicant
Online fundraising tools for nonprofits
201-500 employees
Be an early applicant
$125-170k
+ Equity
201-500 employees
Company mission
To empower nonprofits to unlock the generosity of their supporters and help them advance their missions.
Role
Who you are
- We are in search of someone with strong leadership capabilities, an analytical mindset, and the ability to work effectively with stakeholders across all levels
- Bachelor’s degree in Business, Operations, or related field
- 8+ years of experience in operations, with a focus on sales, partner, or post-sales operations, preferably within a technology or subscription-based company
- Proven experience using Salesforce to manage and optimize sales processes
- Strong analytical skills and experience working with data to drive decision-making
- Excellent communication skills, both written and verbal, with the ability to work effectively with leadership and cross-functional teams
- Demonstrated leadership experience, with the ability to manage and develop a team
- Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment
What the job involves
- The Classy from GoFundMe team is searching for a highly professional and analytical Business Operations Manager to lead our Sales Operations and Post-Sales Operations teams
- This individual will tackle complex challenges with scalable, growth-oriented solutions
- Manage the Sales and Post-Sales Operations functions, ensuring the Sales and CX teams are equipped with tools, processes, and insights to drive growth and efficiency
- Monitor key sales metrics and performance indicators, providing actionable insights to leadership
- Work closely with the Sales team to optimize Salesforce usage and other sales technologies
- Develop and implement strategies to streamline the sales process, from lead generation to deal closure
- Coordinate with customer experience and account management teams to maintain high customer satisfaction and retention rates while driving customer growth and expansion
- Foster a collaborative and performance-driven team culture
- Analyze and interpret data to identify trends, challenges, and opportunities for improvement across sales, partner, and post-sales operations. Provide regular reports and insights to leadership to inform strategic decisions
Our take
Classy provides a way for nonprofits to connect with the people who support their causes, amplifying their fundraising efforts. Its robust platform boasts event-planning tools, customizable donation forms, and branded peer-to-peer fundraising campaigns, among other features.
The idea behind Classy is to blend high-performance, user-friendly tools with personalized experiences, fostering a deeper connection between donors and the causes they champion. This approach, according to the company, "unleashes generosity", enabling nonprofits to allocate more resources to their missions.
With a vast network of nonprofit partners and over $30B raised through its platform, Classy has emerged as a formidable player in the field. Its acquisition by GoFundMe in 2022 signifies a strategic move towards creating a unified "giving platform", poised to advance the collective mission of both entities in driving social good.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Apr 2021
$118m
SERIES D
Jun 2019
$17.5m
GROWTH EQUITY VC
Total funding: $183.5m
Company benefits
- Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions
- Hybrid workplace with fully remote flexibility for many roles
- Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
- A variety of mental and wellness programs to support employees along with Employee Resource Groups
- Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
- Generous paid parental leave and family planning stipend
- Classy Gives, a customer connection program that enables our team to find nonprofits they’re passionate about and add meaningful value through volunteering, innovation workshops, fundraising and more
- 401(k) retirement plan with company matching along with learning & development and recognition programs
- Grow your career and feed your curiosity with access to learning tools and resources, including a subscription to Udemy, guest speakers, hackathons, and internal brown bag sessions
Company HQ
Core-Columbia, San Diego, CA
Articles
Leadership
Soraya Alexander
(President, not founder)COO of GoFundMe, the parent company of Classy. Prior to this acquisition, they held a number of different roles at Classy (ultimately COO). They have also worked as a Director and Senior Manager at DICK's Sporting Goods.
Diversity, Equity & Inclusion at Classy
- Classy Communities - A Classy Community is an official employee led and Classy-sponsored group that provides a space to engage in culture on a more personal scale. Examples include Project Green, Pride, Black Employees Together, and Parents.
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