English Customer Service Expert, Welocalize

Freelance contract

Salary not provided

Senior and Expert level

Remote from Canada, US

Multilingual content transformation services

Posted today

Multilingual content transformation services

1001+ employees

B2BEnterpriseLanguagesContentSaaSMedia

Posted today

Salary not provided

Senior and Expert level

Remote from Canada, US

1001+ employees

B2BEnterpriseLanguagesContentSaaSMedia

Company mission

To accelerate the global business journey by enabling brands and companies to reach, engage, and grow international audiences.

Job

Company

Role

Who you are

5+ years of Customer Service experience
Excellent written communication and strong grammatical accuracy
Comfortable with structured tasks such as: preference ranking (factuality & locality), prompt-response writing, grammaticality checks, provision & improvement of text

What the job involves

Your English expertise belongs at the forefront of AI Innovation. For this role, we are looking for professionals with at least 5 years of customer service experience. Join Welo Data on a cutting edge project, where the world's top minds meet the future of intelligence
Reviewing and evaluating AI-generated responses
Rewriting or refining responses when needed
Creating natural prompts and dialogues
Helping improve the quality of an AI model
Duration: 4 weeks, flexible
Commitment: 10 to 20 hours/week (flexible schedule)

Application process

Start Date: Wednesday, Dec 10

Our take

According to the CSA, while only 16% of the global population speaks English as their native language, approximately 60% of the top 10 million websites are in English. With over 250 language options, Welocalize enables companies to unlock business opportunities at a global scale by transforming and localizing its clients’ online websites and content.

The company has made an impressive number of strategic acquisitions over the years, widening its reach across a range of industries including digital content marketing, litigation support, and healthcare, and is a trusted multilingual solution for 2,000+ global company clients (including Disney, Uber, Dell, TNT, and Blackboard).

Founded in 1997, the company is currently the 4th largest language service provider in North America and the 9th largest provider globally. Welocalize is well-positioned to see continued growth as it furthers its market-leading presence, including by making moves to strengthen its leadership team moving forward.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

28% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (1 round)

Nov 2010

$34m

GROWTH EQUITY VC

Total funding: $34m

Company HQ

Midtown South, New York, NY

Leadership

Smith Yewell

(Co-Founder)

Advisory Board Member at The Color Me a Cure Foundation (Co-Founder) and The Aslan Foundation (Chairman).

Julia Yewell

(Co-Founder)

Co-Founder of The Color Me a Cure Foundation.

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