Senior Site Reliability Engineer, Zapier
Developer Enablement
$167.4-251k
+ Equity and bonus
More information about location
Workflow automation service
Job no longer available
Workflow automation service
1001+ employees
Job no longer available
$167.4-251k
+ Equity and bonus
More information about location
1001+ employees
Company mission
Zapier's mission is to Make Automation Work for Everyone!
Role
Who you are
- You’re an experienced technologist. You’ve spent 4+ years working on multiple projects in SaaS companies in the world of systems engineering or software development
- You know what great observability looks like. You’ve seen the value of comprehensive visibility into a system's internal states through rich, actionable, and timely insights, enabling quick identification and resolution of issues
- You’re accustomed to detecting and resolving problems before customers notice
- You know the cloud. You’ve participated in the design or maintenance of highly available, cloud-based infrastructure in AWS or another cloud offering
- You understand how to leverage infrastructure as code tools and have learned best practices for reliability and observability. We use tools like Terraform, Kubernetes, Redis, GitLab, and Datadog, among others
- You can code. You have experience with languages like Python or Go to create automated tools
- You believe in hands-off deployments and infrastructure as code
- Well-honed expertise with the fundamentals of software development goes a long way here
- You can solve complex systems challenges. You enjoy complex challenges, understand how to improve performance, and help uncover opportunities for improvement
- You’ve worked on problems where “just throw more hardware at it” isn’t enough for the system to scale
- You’re a great communicator. Not only do you know how to share your knowledge with the team and document things well so they can be consumed asynchronously (we do this a lot as a remote company), but you know how to communicate effectively with software and support teams
- You value our values. At Zapier, our values are at the heart of how we collaborate and how we think about our customers. In our remote setting, they help develop trust and ensure we work and collaborate together to democratize automation
- You see how these values can empower meaningful work, you thrive in a collaborative setting, you are eager to continue growing and excited to be part of the team
What the job involves
- We're seeking a talented Site Reliability Engineer to join the Developer Enablement team at Zapier
- It’s our mission to make it easy for all engineering teams at Zapier to confidently operate healthy and reliable services
- We will achieve this mission by advancing Zapier’s approach to observability and incident management
- Evaluate and recommend new tools and technologies that enhance our observability and reliability capabilities, ensuring that we are equipped to effectively serve our customers
- Collaborate with service teams to resolve complex infrastructure issues and design challenges, ensuring decisions support scalable and reliable service delivery
- Implement site reliability principles to diagnose and address systemic sources of unreliability, enhancing system stability and reducing recurrence of issues
- Develop internal tools and systems that enhance the observability and reliability of applications, helping engineering teams to deliver high-quality software more efficiently
- Build and continuously improve features and services that support robust system operations, including incident management processes that automate solutions to ensure system resilience and recovery
- Engage in proactive learning from system failures to build more robust and resilient systems, preventing future issues and improving our overall infrastructure health
Application process
- 31 July 2024 at 05:00 BST
Our take
Even before remote working became the "in thing", freelancers, small business owners, and large organisations have found themselves needing more and more software platforms to serve their operations needs. As people used more software services, Zapier founders saw the need to connect the actions between these softwares and save everyone some time.
Zapier is the largest integration and automation tool for businesses. Since being founded, Zapier has grown its suite of automation offerings across almost every mainstream software service. The company is one of the most successful to come out of Y Combinator, and has also been one of the pioneers of remote working.
Zapier has so far, been able to capitalise heavily on its advantage as first entrants and has had very little actual competition. Software services aren't going anywhere anytime soon and organisations are only going to need more of them. This puts Zapier in a strong place growth-wise but also opens up room for bolder companies to get in on the action. Companies like Airtable and Integromat are already preying on more niche segments of Zapier's market share.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (1 round)
Oct 2012
$1.3m
SEED
Total funding: $1.3m
Company benefits
- Work from anywhere
- Bonus program
- Unlimited vacation policy
- Great healthcare + dental + vision coverage*
- Retirement plan with company match*
- Stock options for every Zapien**
- 2 annual company retreats to awesome places
- 14 weeks paid leave for new parents
- Home office setup stipend
- Professional development allowance
Additional info
- As a fully remote company with 800+ team members across 40+ states, 38 countries, and 18+ timezones, we’ve adopted a culture of asynchronous work. This work style allows teams to collaborate effectively across locations, time zones, skills, and each individual’s energy levels, and empowers employees to work in a setting that fits their needs. In practice, we live on Slack, with most conversations in public channels. It mimics the open-office feel and allows everyone to search the chat logs if they need to find something that happened when they weren’t around
Leadership
Wade Foster
(CEO & Co-Founder)Prior to co-founding Zapier, wasEmail Marketing Manager with Veterans United Home Loans, and Customer Development Lead at The Idea Works.
Bryan Helmig
(CTO & Co-Founder)Was previously Product Dev/Manager at Veterans United Home Loans.
Mike Knoop
(Co-Founder)Was CPO and Head of Labs at Zapier before becoming President. Previously was a Graduate Research at the University of Missouri.
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