Enterprise Customer Success Manager, Pinpoint
Offers equity
Applicant tracking system
Job no longer available
Applicant tracking system
21-100 employees
Job no longer available
Offers equity
21-100 employees
Company mission
To help recruiting teams attract the right candidates, select the best, and wow their new hires from the moment they say "yes".
Role
Who you are
- 4+ years in Customer Success Management, specifically managing enterprise customers in HR tech SaaS
- Relevant industry experience—you’ve either done CS within TA/HR tech or worked as a recruiter previously
- Proven stakeholder management across large accounts—you build trust and turn customers into advocates
- Calm under pressure. You’re comfortable juggling up to 30 enterprise accounts at different lifecycle stages
- Outcome-driven. You deeply understand customer goals and ask the right questions to drive success
- Data-savvy. You analyze customer data, prioritize effectively, and organize daily tasks for impact
- Always learning. You’re eager to improve, adapt, and grow in a fast-moving environment
- Team player. You actively contribute to the team’s success and collaborate cross-functionally
- Based in the UK, with full work authorization
What the job involves
- As we bring on more enterprise clients, we’re looking for an experienced Enterprise Customer Success Manager to help us scale
- This is a high-impact role where you’ll shape how we support enterprise customers
- You have deep industry (HR/TA) expertise, thrive in strategic partnerships, and know how to navigate complex client needs
- If you’re passionate about delivering outstanding customer experiences and driving account growth in a fast-paced HR tech startup, this is your chance to make a real mark
- This remote role is based in the UK, home to our HQ. Our team is spread across the UK and US, with an evenly split customer base in both regions
- We set the bar high for customer success. Our G2 and Capterra reviews show that clients consistently rave about our support and success teams—one of our biggest differentiators
- Our product evolves rapidly. With monthly releases and high flexibility, you’ll need to stay adaptable and continually learn to support unique client needs
- You’ll manage 30+ enterprise customers, working closely with the support team to drive satisfaction and success
- You may travel up to 15% of the time for in-person meetups with your accounts
- Your work will be dynamic. You’ll balance proactive strategy with reactive problem-solving, always thinking about how Pinpoint can help customers run a world-class hiring process
- Our values shape who we are and how we work. We’re excited to meet candidates who share these principles and will bring these values to life in their work
- Reporting To: Chief Customer Officer
- Build and manage stakeholder relationships across enterprise accounts, ensuring high customer sentiment and advocacy
- Partner with clients to define success metrics and create tailored success plans aligned with their business goals
- Be the voice of the customer. Keep clients engaged with strategic insights, product updates, and best practices
- Maximize customer value. Drive product adoption, engagement, and identify upsell opportunities that make a difference
- Work cross-functionally with Sales, Product, Engineering, and Support to ensure customers have everything they need to succeed
- Track and analyze customer health metrics to identify opportunities to drive more value with Pinpoint
Application process
- Stage 1: Initial
- Stage 2: Hiring Manager
- Stage 3: Assignment & Presentation
- Stage 4: Final
Our take
Pinpoint builds talent acquisition software, setting out to fix broken hiring processes that make it hard for the right fit of candidates and companies to find each other.
It does this through being an applicant tracking system that is particularly fast and easy to use, while being flexible enough to manage complex workflows as companies grow.
As a subsidiary of The Infuse Group, Pinpoint has grown impressively. It operates in over 50 countries and has a number of high profile clients including Grant Thornton, the JT Group, and One Valley. Further growth for the company is set to depend largely on increasing the size of its team to expand its global footprint.
Freddie
Company Specialist at Welcome to the Jungle
Insights
93% employee growth in 12 months
Company
Funding (1 round)
Mar 2023
$24.2m
EARLY VC
Total funding: $24.2m
Company benefits
- Gold-plated healthcare: Enjoy the best medical, dental, and optical coverage money can buy. We've got you and your family covered for all eventualities
- Unlimited holidays: Everyone needs a healthy, happy, and productive life without restrictive holiday limits
- Mental health support: Unlimited access to therapists and mental health resources
- Flexible, remote working: We want you to work when and where you're most productive, whether you’re an early bird or a night owl
- Meaningful equity: You’ll contribute to the team's success and deserve to share in it. To that end, everyone on our team gets a meaningful equity allocation
- Generous paid parental leave: To help support new parents in the workplace, we offer up to 16 weeks of paid leave
- Professional development: Annual funds are made available to support both your personal and professional development
- Retirement Plan: We match 100% up to 3% and 50% for the next 2%
Company HQ
Jersey, United Kingdom
Leadership
Tom Hacquoil
(CEO)Former Managing Director at The Infuse Group, which owns Pinpoint. Founder of The Coding Programme at Digital Jersey.
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