Sales Operations Manager, Grafana Labs

• You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity
• 4+ years of experience in strategy and operations, consulting, business analytics, or compensation
• Comfort working with large datasets and ambiguous problems, with the ability to distill key takeaways
• Strong problem-solving skills – able to translate business challenges into structured models and insights
• Excellent communication skills with executive audiences - explain “what it is”, “why it matters” and “what should we do” in terms of your data and analysis
• Ability to work independently and drive analysis with minimal guidance
• Expert-level Excel or Google Sheets modeling skills, including advanced formulas, pivot tables, and data visualization
• Proficiency in SQL and data orchestration between BigQuery and GTM tools
• Experience with Salesforce reporting, dashboards, validation rules, and flows
• Experience with compensation tools like Xactly, Apttus, or CaptivateIQ

Desirable

• Grafana Labs is looking for a Sales Operations Manager to support our GTM organization by managing advanced models, improving our data structure, and strengthening our operational processes. Reporting to the Sr Director of Field Operations, this role will focus on target setting, quota creation, and reporting for our consumption based product suite
• The ideal candidate is highly analytical, excels at translating complex business realities into structured models, and thrives in a fast-paced, data-heavy environment
• Improve and maintain core models of our account base as it relates to consumption growth across the GTM organization
• Partner with the larger Revenue Operations and Compensation team to manage monthly compensation updates and drive improvements in existing processes
• Conduct deep-dive analyses on our customer product engagement to drive decisions around our product investment, GTM segmentation, and territory planning decisions
• Work within Google BigQuery (SQL) to extract large datasets for reporting. Influence data orchestration between BigQuery, Google Sheets, and compensation tools to streamline calculations and execution of compensation
• Manage exceptions directly with Sales
• Independently execute ad-hoc reporting requests, delivering actionable insights

• Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings