Customer Account Manager, Sociabble
EMEA & FR
Office located in Rue Charlot, Paris
Employee communications and advocacy solutions
Be an early applicant
Employee communications and advocacy solutions
101-200 employees
Be an early applicant
Office located in Rue Charlot, Paris
101-200 employees
Company mission
To help companies turn their employees into an informed, engaged, and influential workforce.
Role
Who you are
- Expertise in new technologies, SaaS, and digital transformation
- Deep understanding of internal communication, social networks, and community management
- Team management experience is a plus – while not mandatory, prior leadership or mentoring experience is highly valued
- Mandatory experience (please note that applications that do not meet these criteria cannot be considered)
- Minimum 4 years in a related position, including experience handling US customers
- Fully bilingual in English & French (C2 level required)
- Proven experience managing the full sales cycle (renewals, upsell, cross-sell, negotiation)
- Ability to manage multiple complex projects simultaneously
- Demonstrated expertise in High-Touch portfolio management
Desirable
- University degree in commercial, digital, or engineering fields
- 4+ years of hands-on experience as an Account Manager with project management exposure
- 3+ years of experience handling international EMEA clients
- Strong background in long and complex sales cycles, using various methodologies
- Proven ability to manage multiple projects simultaneously in a fast-paced environment
- Full sales cycle experience: renewals, upsells, cross-sells, and negotiations
- Fluent in French (C2) and English (C2) – mandatory
- Highly autonomous, self-motivated, and results-driven
- Strong team player, able to collaborate effectively across teams and departments
- Proactive mindset, taking initiative and anticipating client needs
- Skilled at engaging with C-level executives, HR Directors, Communication Directors, and Project Managers
- Ability to build and maintain long-term strategic relationships, including with large accounts
- Strong service orientation, with a mix of analytical and synthesis skills
What the job involves
- As a Customer Account Manager, you are responsible for the business strategy and development of your Mid-Market client portfolio in France and EMEA
- Your mission is to ensure customer satisfaction, retention, and growth of strategic accounts by aligning their business challenges with Sociabble’s solutions
- You are the key partner for client decision-makers (C-level, Sponsors, Communication, HR, IT…) and oversee the entire customer lifecycle, from onboarding to partnership development, working closely with a Digital Project Manager (DPM) and liaising with Product teams
- Responsible for growing financial revenue by securing renewals and identifying growth opportunities
- Build a strong network within your accounts and develop high-level strategic relationships with key decision-makers (C-level) in a business partnership mindset
- Manage the entire sales cycle, from identifying and qualifying needs to presenting tailored solutions, handling commercial proposals, negotiations, and closing deals
- Act as a trusted advisor to clients (C-levels, Sponsors, Communication, HR…), understanding their business challenges and guiding them on engagement strategies related to communication and advocacy
- Define the Success Plan alongside the DPM and ensure its alignment with the client’s strategic goals
- Lead regular check-ins and steering committees, bringing together the client’s project team and executive stakeholders
- Oversee project support, primarily executed by the DPM in charge of operational execution and technical coordination, across all project phases (before, during, and after deployment)
- Ensure that project actions executed with the DPM align with the client’s long-term strategic needs
- Relay client feedback to the Product teams to contribute to platform improvements
- Proactively suggest internal process enhancements to optimize the customer experience
- As the manager of the DPM, ensure a clear division of responsibilities and create an efficient, dynamic working environment
- Embody Sociabble’s values, fostering a culture of excellence and collaboration among colleagues and clients
Our take
Paris-based Sociabble is an employee communications and advocacy platform empowering companies to better inform their employees on what is happening within their company, in turn improving companies' digital footprint and enhancing their external visibility.
Sociabble has produced top-of-the-line advocacy solutions for over eight years and is currently being utilised in over 110 countries. Sociabble has secured some prestigious clients, including Coca-Cola, Deloitte, Microsoft, Renault, and The Walt Disney Company and provides a platform for hundreds of thousands of people globally to keep up-to-date with company news.
Recognised by US analysts as one of the best solutions on the market today, the company has cemented itself as a leading provider of employee advocacy and to date operates on a global scale with offices in Paris, Lyon, New York and Mumbai, with plans to further grow its team and platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Company HQ
Saint-Merri, Paris, France
Leadership
Jean-Louis Benard
(CEO)Previously co-founded F.R.A. and Novathings as well as founding Brainsonic.
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