Account Manager, FareHarbor
Spanish Speaker
Booking solutions for tour operators
Posted today
Booking solutions for tour operators
501-1000 employees
Posted today
501-1000 employees
Company mission
To make experiences better for everyone.
Role
Who you are
- Legal authorization to work in the European Union
- Proficiency in English and Spanish/Catalan; additional European languages are a plus
- At least 2 years of experience in sales or sales-oriented account management, ideally in B2B SaaS or Travel Tech environments
- Excellent relationship building and communication skills, with a strong commercial mindset
- Skilled in de-escalating situations and rebuilding rapport with clients
- Result focused. Excellent prioritization skills and strategic mindset
- Flexibility to travel into countries in EMEA in order to visit partners and discover new opportunities
- Strong time management, organization, and prioritization skills
- A proactive self-starter and effective team player
- Adaptability and flexibility in a fast-paced, dynamic environment
Desirable
- Experience with using Google Analytics or SEO tools is a plus
- Experience with Salesforce, Hubspot or other CRM systems is a plus
What the job involves
- This position is responsible for managing a portfolio of FareHarbor clients, optimizing their online client experience and selling through appropriate services
- This role will be a combination of proactively suggesting changes to promote client success, upselling products to align with client needs, as well as addressing inbound requests to improve the online booking experience for FareHarbor customers
- Build and nurture relationships with FareHarbor accounts across Europe, with a particular focus on the Spanish market
- Develop a deep understanding of client goals and needs to tailor solutions effectively
- Continuously evaluate client performance through data analysis and regular communication, driving satisfaction, adoption, retention, and minimizing churn
- Act as a trusted advisor by proactively suggesting improvements to enhance clients' performance
- Identify opportunities for expansion and business development to drive revenue growth within your portfolio
- Become a FareHarbor expert, resolving unique challenges clients face with online bookings and reservation management, ensuring high software adoption and customer satisfaction
- Stay informed about online booking trends in the tour and activity industry, sharing insights with clients and highlighting FareHarbor's advantages over competitors
- Collaborate across departments (sales, support, marketing, and more) to deliver the best results for clients
- Work closely with the product team, providing feedback to influence future product direction and development
Our take
Most holidaygoers in the US prefer to book their activities and experiences online - but when it comes to local operators, this isn’t always possible. FareHarbor has been developing software to help digitize the booking process for these smaller businesses, and over a decade, has brought more than 5,000 of them onto the books.
Along the way, FareHarbor also built up some strong momentum in the reservation management and distribution areas of the sector, which drove up the company’s valuation - making it a prime candidate for acquisition. Whilst TripAdvisor reportedly made multiple bids, FareHarbor ultimately went to Booking Holdings, the US’ largest vendor of tour company booking software.
This puts FareHarbor in a strong position. Booking Holdings is acquiring companies at a steep rate (ten in the last ten years), and good ones too - Kayak and Venga number among them. This will help FareHarbor with customer acquisition, and insulate it somewhat from any wobbles in the hospitality sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (1 round)
May 2015
$0.2m
SEED
Total funding: $0.2m
Company HQ
Grachtengordel-Zuid, Amsterdam, Netherlands
Leadership
Matt Broten
(Software Engineer)Worked in various Software Engineering roles at Minnesota Supercomputing Institute, University of Minnesota, Open Systems International, Instant Automatic, and Artery- which they also co-founded.
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