Lead Insight Analyst, Reward
3 days a week in office ( Hills Place, London)
Customer engagement & commerce media
Be an early applicant
Customer engagement & commerce media
201-500 employees
Be an early applicant
3 days a week in office ( Hills Place, London)
201-500 employees
Company mission
To make everyday spending more rewarding.
Role
Who you are
- 6+ years’ experience in retail, loyalty, marketing effectiveness or commercial insights
- Proven track record of leading complex analytical initiatives that influence commercial strategy and revenue outcomes
- Experience owning high-value sectors, portfolios, or revenue-critical workstreams
- Demonstrated ability to operate as a trusted analytical partner to senior Commercial and Marketing stakeholders
- Strong SQL capability and confidence interrogating complex, large-scale datasets
- Advanced analytical thinking with the ability to connect customer behaviour, media performance and revenue drivers
- Experience integrating multiple data sources to form cohesive, commercially relevant insight
- Comfortable applying statistical reasoning and structured experimentation principles
- Proficiency in BI and visualisation tools (e.g. Tableau, Power BI, Looker) to communicate complex findings clearly
- Uses AI and analytical tools to strengthen commercial insight, identify growth opportunities and enhance decision-making across the vertical
- Strong commercial mindset with ability to prioritise analysis based on revenue impact
- Proven ability to translate insight into clear strategic recommendations
- Experience contributing to performance reviews, forecasting interpretation, or revenue optimisation discussions
- Confident influencing and challenging stakeholders constructively using evidence
- Demonstrates ownership of vertical-level performance and accountability for revenue outcomes
- Applies and embeds agreed methodologies across the vertical
- Manages and develops Senior and Insight Analysts
- Operates with autonomy, judgement and commercial awareness
- Proactively identifies risks and growth opportunities
What the job involves
- The Lead Insight Analyst leads insight delivery and commercial performance across a defined Commerce Media vertical
- This role works closely with Commercial teams and retailers to turn customer, campaign and revenue insight into clear activation plans that support growth, protect performance and identify new revenue opportunities
- Alongside owning insight for a strategic sector, the Lead sets quality standards across the vertical, develops Analysts and Senior Analysts, and ensures insight is used to make better commercial decisions
- Own the insight agenda across the vertical, aligned to commercial growth priorities
- Directly lead analytics for aligned sector within the vertical
- Take accountability for identifying revenue risks and growth opportunities within that sector
- Ensure performance, engagement, and revenue outcomes are actively monitored and optimised
- Work alongside Commercial teams to proactively identify new retailer opportunities
- Lead revenue performance reviews across the vertical and priority sector
- Shape optimisation plans with Commercial and Marketing partners
- Support forecasting interpretation and improvement discussions
- Embed agreed analytical and measurement frameworks across the vertical
- Improve how frameworks are applied to complex retailer and sector challenges
- Identify where existing approaches are unclear, inconsistent or not fit for purpose
- Feed practical requirements and improvement opportunities into the Senior Lead and/or Head of Insights
- Ensure measurement outputs are commercially useful, consistent and clearly understood by Commercial teams and clients
- Act as an extension of the Commercial team, contributing to retailer strategy, account planning and growth conversations
- Lead insight input in high-value pitch and performance conversations
- Influence investment and engagement strategy within the aligned sector
- Position insight as a driver of revenue growth and competitive advantage
- Manage Senior and Insight Analysts
- Embed agreed quality standards across the vertical
- Elevate commercial thinking and analytical rigour
- This is an exciting time to join Reward as we continue to grow as part of the Rezolve Ai Group. You'll have the opportunity to work in a fast moving, technology led environment, collaborate with talented people across our international business and make a tangible impact in your role
- You'll have the opportunity to learn, grow and shape how we work, while being part of a culture that values collaboration, inclusion, curiosity and getting things done
Salary benchmarks
Our take
Reward is Europe’s largest independent bank Engagement-as-a-Service solution platform and a leading provider of personalised card-linked offers, getting customers closer to the things they care about while ensuring banks and retailers alike benefit from more rewarding and profitable interactions.
The company’s unique data sets enable banks and retailers to understand customers’ shopping behaviours, measuring customer engagement across in-store and online sales. It also powers loyalty programmes for some of the world’s leading financial institutions and retailers, including NatWest Group, Visa, Boots, Costa, Waitrose & Partners, Cineworld, and more.
The company has given more than £2B in rewards to banking customers. Reward’s simple, yet powerful approach is set to remain a market leader as it transforms and powers loyalty programmes around the world.
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Company HQ
Soho, London, UK
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