Customer Success & Enterprise Engagement Manager, Alloy
CA$120-140k
Salary based on Canadian rates and may vary in other locations
More information about location
3+ days a week in office
Digital supply chain management
Open for applications
Digital supply chain management
21-100 employees
Open for applications
CA$120-140k
Salary based on Canadian rates and may vary in other locations
More information about location
3+ days a week in office
21-100 employees
Company mission
To help companies operate more responsive and efficient supply chains that intelligently adjust to consumer demand.
Role
Who you are
- As a key member of our team, you want to take initiative, tackle new obstacles and solve problems we have not encountered before
- You don’t shy away from even the most challenging problems and are relentless in always looking for better solutions
- You are naturally drawn to analytical work and are comfortable working with an engineering-oriented team towards common goals
- You can naturally switch between detail-oriented execution, communication with all involved parties, and prioritization based on added value
- 5+ years of experience in SaaS customer success, management consulting or related analytical, consultative, client-facing fields
- Exceptional analytical problem-solving skills, with the ability to understand technical details while staying focused on business objectives
- Superior academic record in a quantitative field
- Outstanding project management, organization
- Highly motivated, responsibility-seeking, hard-working professional
What the job involves
- Responsible for managing a portfolio of 5-10 Mid-Market/Enterprise accounts totaling around $2M ARR
- Act as the primary point of contact for assigned customers from kickoff through and including renewal
- Collaborate with customers to create long-lasting business connections, strengthening all customer relationships and building them into true business partnerships
- Support customers through implementation, training and onboarding, working closely with cross-functional Alloy.ai teams to ensure reporting and data are accurate and align with customer objectives
- Deliver against valuable short term objectives and keep new and ongoing projects on track
- Monitor customer activity and meet with stakeholders on a recurring basis to improve customer understanding, drive business, and discuss areas of improvement
- Surface expansion opportunities with existing customers
- Work with a group of “core users” through relationship management, training and support, to make Alloy.ai a trusted and integral part of the customer’s regular course of business
- Conduct business value reviews to grow and retain book of business
- Execute and present value-driving analysis in Alloy.ai and, in collaboration with users, turn these into repeatable processes at customer organizations
- Act as the internal “voice of the customer”, gathering and prioritizing user feedback, translating ideas and obstacles into actionable, engineering-friendly development requests
- Work cross-functionally to partner on product and marketing initiatives as well as help drive scale as our business grows
Our take
Consumer demand is changing rapidly, particularly for e-commerce brands, and customer expectations are rising. The ability to swiftly identify and meet these demands is a competitive necessity. Alloy is a digital-native company helping brands monitor and analyse sales and inventory, to leverage sales insights and scrub out inefficiencies in their supply chain.
The cloud-based aspect of Alloy is likely to prove attractive to companies increasingly working with large-scale data buckets, a service that harnesses the power of data at a macro and micro level is both future-looking and profit-promising. To date, this has secured Alloy some impressive clients, including Facebook, Bosch and Ferrero.
The company is explicit about its engineer-oriented company structure, and this is likely to have contributed significantly to its swift innovation. Alloy now has a raft of products and successful investment under their belt, and if it can capitalize on the increased demand for detailed and real-time data it could stand to continue making real headway.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (2 rounds)
May 2018
$12m
SERIES A
Mar 2016
$3.3m
SEED
Total funding: $15.3m
Company benefits
- Lexible leave, with a culture focused on output, not hours worked
- Equity compensation
- Competitive health insurance
- Parental leave
- Professional development budget
- Travel budget
- Social events
Company values
- Focus on what matters
- Take ownership
- Communicate openly and respectfully
- Iterate to excellence
- Have each other's backs
Company HQ
The East Cut, San Francisco, CA
Articles
Leadership
Joel Beal
(CEO)Former vice-president at Addepar and Engagement manager at Applied Predictive Technologies with M.A in Economics from Stanford.
Salary benchmarks
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