Director of Sales, Sprinklr
AI-native platform for Unified Customer Experience Management
Posted today
AI-native platform for Unified Customer Experience Management
1001+ employees
Posted today
1001+ employees
Company mission
To empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Role
Who you are
- You will have led top flight sales teams where you have taken talent and converted them into reps that sit in the top 10% of the overall salesforce
- You’ve got 7-15 years of enterprise software sales experience, meaning you’ve experienced the full range of obstacles when behind the wheel of creating a complex & enterprise wide SaaS deals
- You are a proven leader. We need someone who has led a team of at least 5 sales reps & territory for no less than 5 years, achieving collective success against regional sales targets
- You genuinely care about others, so you create a culture of learning and collaboration wherever you are. You challenge yourself to learn & then empower others by sharing your experiences
- You love the Customer Experience revolution! It’s not just social, it’s the entire relationship between global brands and consumers that’s changing, and as social interactions evolve in importance, Sprinklr is right in the middle of it. Your desire and ability to embrace this change and understand how social media platforms can impact the various functions of a large organization is critical
- You’ve been successful in forming relationships – Sprinklr is a best in class solution (http://www.sprinklr.com/social-scale-blog/sprinklr-judged-best-social-relationship-platform-forresters-wave/)
- You share the same values, & know that relationships are everything and can inspire a group of sales stars to value them just the same
- You also know money is made out of the office. You consistently identify & attend industry events, leverage your network, travel, and pursue creative methods to engage your reps and their clients/prospects. You’re able to handle a fast paced environment for both your team and yourself in and out of the office
What the job involves
- A dynamic, motivated, and high powered Enterprise Sales Team that is on a mission to be the best enterprise sales team there is. Every member is passionate about Customer Experience (CX) and showing major corporations how it can impact their business for the best, when they have the right infrastructure
- You will be leading a team of reps to achieve and blow through a revenue target of $8 - 12m per annum once established
- You will inspire, engage and enable your team; coach them on best practice, review and assess performance, build employee capacity, support their professional development and optimize their contribution to the region/department
- You will be active & “in the room” supporting your team wherever required in client activity and deals; you can put together & win strategic deals and lead by example every step of the way
- You will be highly focused, comfortable with MEDDPICC/ Force management and use these tools and processes to facilitate your team’s success. You will cultivate an environment where your reps are constantly re-qualifying their deals, communicate thoughtfully and have a real desire to be the best
- You will direct the flow of information for sales activities and transactions (including leads, billings, orders, contracts, etc.) and evaluate data, plan and ensure district/area goals are met and potential problem areas are identified and mitigated
- You will ensure sales objectives are met within corporate strategies and policy frameworks; and champion a productive partnership with other departments (e.g. solutions consultancy, corporate marketing, etc.)
Salary benchmarks
Our take
Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.
There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonald's, Marriott and more.
The company has also garnered enormous investments over the last decade and is now valued at $1.3B. With over 1,000 enterprises globally, including over 50% of the Fortune 100, the company is well-positioned to continue its established success.
Steph
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2020
$150m
CONVERTIBLE
Sep 2020
$200m
GROWTH EQUITY VC
Total funding: $578.5m
Company HQ
Hell's Kitchen, New York, NY
Leadership
Rory Read
(CEO & President)Previously, Rory was CEO of Vonage/Ericsson. Prior to that, he spent 5 years at Dell in various roles, including COO and EVP Chief Integration Officer.
Anthony Coletta
(CFO)Prior to joining Sprinklr in 2025, Anthony spent 18 years at SAP, joining in 2006 as a Senior Controller of Field Organisation & Global Functions before working his way up to the role of Chief Investor Relations Officer.
Amitabh Misra
(CTO)Amitabh previously served as the VP of Engineering, Experience Cloud at Adobe and as the CTO, Chief Architect and Head of Engineering at Snapdeal. He also Founded GoFro where he served as the CEO for 3 years.
Arun Pattabhiraman
(CMO)Previously, Arun was an Advisor at ThoughtSpot, a CGO at Freshworks, and CMO at Hotstar. He also spent nearly 7 years at InMobi in various roles, including Director of Product Marketing and CMO.
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