Senior Product Designer, Aircall

• Proven experience as a Product Designer, UX Designer, or similar role, with a strong portfolio showcasing your design work
• Proficiency in Figma
• Strong understanding of user-centered design principles and methodologies
• Experience conducting and contributing to user research and usability testing
• Excellent communication and collaboration skills
• Ability to think strategically and translate business goals into compelling design solutions
• Experience working in a fast paced environment is a plus
• Bachelor’s degree in Design, Human-Computer Interaction, or a related field is preferred

• Join Aircall as a Senior Product Designer and make a big impact in a fast-evolving, dynamic environment. You'll tackle exciting challenges, shape the future of our product, and create meaningful user experiences. This is a unique moment to grow your skills, influence our design vision, and thrive in an environment full of opportunities
• Lead the design process from concept to execution, ensuring a seamless and consistent user experience across all touchpoints
• Collaborate with product managers (PMs), engineers, and other stakeholders to define and implement innovative solutions that support Aircall’s strategy and ensure user satisfaction
• Conduct and actively contribute to user experience research, including user interviews, surveys, and usability testing, to gather insights and validate design decisions
• Be involved in project framing, from initial concepts to release, including leading workshops with key stakeholders, creating prototypes, and developing high-fidelity specifications for collaboration with tech teams
• Advocate for design best practices and contribute to the development of our design system
• Mentor and provide guidance to junior designers, fostering a culture of continuous learning and improvement
• Stay up-to-date with the latest design trends, tools, and technologies
• Own the outcome of your job and keep an eye on metrics
• Transform technically complex products into easy-to-use tools for everyday use
• Work on complex user journeys considering diverse profiles including team managers, agents, sales representatives, and their clients, supporting the business of SMBs

• If you are passionate about designing products that make a real impact and want to be part of a dynamic and growing company, we would love to hear from you
• Please submit your resume, portfolio, and a brief cover letter explaining why you are a great fit for this role

• Food Allowance
• Snacks & Drinks
• Medical Insurance
• Flexible remote policy
• Retirement Savings Plan
• Outings & Events
• Fitness Fund
• Commuter Benefits
• Referral Bonus

Total funding: $225.6m

Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.