Director of Revenue Operations, Extend
$190-210k
Plus Stock
More information about location
3 days a week in office
Warranty and protection plan services
Be an early applicant
Warranty and protection plan services
201-500 employees
Be an early applicant
$190-210k
Plus Stock
More information about location
3 days a week in office
201-500 employees
Company mission
To revive an industry that's been starved of modernity and change for too long.
Role
Who you are
- We are looking for a strategic, business-minded leader with a technical edge and high intellectual curiosity
- You know how to align senior sales leaders, build trust in executive rooms, and optimize revenue performance. At the same time, you are deeply curious about modern tooling, comfortable navigating systems, and eager to leverage AI and automation to remove GTM friction
- You bring the authority to guide strategy and the technical fluency to ensure our revenue stack actually scales
- 8+ years in Revenue/Sales Operations or GTM Strategy, with 3+ years managing a team
- Demonstrated experience leading full annual planning cycles (segmentation, territories, capacity, quotas, and comp)
- Deep, hands-on Salesforce & GTM stack knowledge, with the ability to discuss data models and system architecture alongside technical specialists
- Strong financial modeling skills in Excel or Google Sheets, capable of building and defending revenue models in front of executive leadership
- Proven track record designing variable compensation plans and owning end-to-end commission accuracy
- Familiarity with LLM tools (such as Claude) in daily workflows, with a clear perspective on how AI enhances RevOps
- Clear, direct communicator who can challenge senior sales leaders with data while maintaining strong, trust-based relationships
What the job involves
- Extend is hiring a Director of Revenue Operations to lead the operating engine behind our go-to-market organization across Sales, Growth, and Solutions Engineering
- Reporting to Business Operations leadership, you will serve as a core strategic partner to the executive team and GTM leaders, shaping go-to-market strategy, driving annual planning, running deal desk operations, and designing variable compensation
- Serve as a strategic partner to Executives and GTM leadership on coverage models, pricing, packaging, and organizational design
- Own the annual planning cycle end to end, including account segmentation, territory design, capacity, headcount modeling, and quota setting across all Revenue teams
- Build and maintain bottoms-up sales and revenue models in partnership with Finance and Analytics, connecting rep capacity and ramp assumptions directly to business goals
- Own deal desk operations: establish pricing guardrails, manage approvals for non-standard terms, and ensure seamless handoffs from deals to invoicing and billing
- Lead the GTM operating cadence, including monthly business reviews (MBRs), quarterly business reviews (QBRs), and executive/board reporting
- Establish a disciplined pipeline inspection routine and accurate revenue forecasting model across Sales and Growth leadership
- Own full-funnel GTM performance and retention metrics, including pipeline generation, attainment, launches, retention, and expansion forecasting
- Translate complex data into actionable recommendations that help GTM leaders mitigate risks and capture market opportunities
- Design variable compensation plans for AEs, BDRs, AMs, and SEs that drive strategic behaviors and align with company performance objectives
- Manage the full comp lifecycle: plan document generation, stakeholder approvals, adjustments, and accurate, on-time commission payouts
- Own the GTM technology budget, renewals, vendor relationships, and optimizations across Salesforce and the broader sales stack
- Maintain data governance that reps and executives depend on daily
- Partner with engineering teams to evaluate, prioritize, and deploy AI-driven capabilities
- Identify manual operational friction across Sales, Growth, and Solutions, using automation to give reps more time in front of merchants
- Manage and develop a talented team spanning business systems, Salesforce administration, Ops, and GTM engineering, establishing clear priorities and scalable practices
Our take
Extend allows online and offline merchants to offer product warranties and protection plans at the point of sale. It aims to provide a comprehensive and centralized warranty system where before there was not one. The company also provides customers themselves with a fast support experience, where 95% of claims are resolved in just 90 seconds.
Its API based platform is integrated into the likes of Shopify, Magento, Salesforce Commerce Cloud and BigCommerce, and can also be integrated into private client-owned e-commerce platforms. This ease of use is what makes Extend so appealing for clients.
On top of this, its seen good funding thats fuelled business growth and geographical expansion. It’s interesting to note that PayPal Ventures and SoftBank are two of their main backers, as this indicates that payment giants see the value of these point of sale transactions. And in 2022, it was named a certified partner of Shopify and reached an important milestone in becoming a full-service company, taking it one step closer to its vision of becoming the "AppleCare for everything".
Steph
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2021
$260m
SERIES C
Oct 2020
$40m
SERIES B
Total funding: $316.4m
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Woodrow Levin
(Founder & CEO)Woodrow started his career by founding InStadium in 2000, where he spent 7 years before also founding Riverbank Capital and BringIt. After further roles at DocuSign and DraftKings, he founded Extend in February 2019, serving since then as CEO.
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