Commercial Associate, Lottie
$75-105k
OTE
$50-70k
BASE
+ Uncapped Commission + Equity
2-5 days a week in office (London Bridge)
A family's trusted guide to later life care
Posted today
A family's trusted guide to later life care
21-100 employees
Posted today
$75-105k
OTE
$50-70k
BASE
+ Uncapped Commission + Equity
2-5 days a week in office (London Bridge)
21-100 employees
Company mission
To elevate later life for everybody.
Role
Who you are
- You have a strong sales spike. You're confident on the phone, love outbound and have a track record of hitting targets in a B2B commercial role
- You're a natural generalist. You're as happy digging into a market, writing messaging or giving product feedback as you are closing a deal
- You've built something from scratch before, such as a new territory, product line, process, society or side project, and you enjoy the ambiguity
- You work well across teams and can translate between providers, product and engineering
- You build genuine relationships: empathetic and consultative rather than "salesy"
- You explain value in plain language to people who aren't always tech-savvy
- You're motivated by targets and commission, and want to own this vertical for at least 12 months
- Bonus: startup experience, B2B SaaS, or exposure to regulated or publicly funded sectors. Care sector experience is not required
- Sound like you but not quite 100%? Apply anyway. We're looking for potential and passion, not a perfect CV match
What the job involves
- Sales is at the heart of the role
- You'll be the one opening doors, running demos and closing providers
- But you'll also sit at the intersection of Commercial, Product and Customer Success: working out what this market needs, shaping how we talk about Found, and making sure what you hear from providers shapes what we build next
- We have a head start: 7-8 specialist care providers already use Found, plus a pipeline we previously turned away
- You'll work closely with Tom Frost, our Head of Commercial, with direct access to product and our founder
- If you want to build something from nothing and stretch well beyond a typical sales role, this is it!
- Sell: own conversations with specialist care and supported living providers from first call to demo to close, against MRR targets with uncapped commission on ARR closed
- Build pipeline: prospect through calls, emails, LinkedIn and events, re-engage providers we've spoken to before, and grow our existing customers
- Build the go-to-market: test messaging, learn what lands and turn it into a repeatable playbook others can follow
- Be the voice of the market: bring provider insight back to Product and Engineering and help shape the roadmap for Found for Specialist Care
- Connect the dots: work across Commercial, Product, Marketing and Customer Success so providers get a joined-up experience from first call to onboarding
- Taking a vertical from a handful of customers to a real, repeatable revenue line
- Understanding a largely local-authority-funded world, where buying decisions and ROI look different to private-pay care
- Selling honestly while the product is still evolving, and turning feedback into what we build next
- Working out what to build, sell and say first, with no blueprint to copy
Application process
- We'd love to see a short video (2-3 minutes) answering this question:
- Introduce yourself, tell us why you’re interested in Lottie and what makes you a good fit for this role
- We appreciate this takes time. We receive a high volume of applications and this helps us assess you on more than your CV
- 🔢 Lottie’s Interview Process
- First Interview with Lottie's Talent Acquisition Lead - 20 mins (remote)
- Case Study with Tom Frost (Head of Commercial, Found) and a member of the Commercial team - 1h presentation with additional pre-work (remote)
- Final interviews with Will Donnelly (Lottie's Co-Founder & CEO) and Tom Frost (Head of Commercial, Found), 1h30 total (in-person)
- 🤩 Candidate Experience:
- Pre-Screen & First Interview: You'll receive an email notification, but no specific feedback will be provided at this stage
- Case Study: If you are not successful after the assessment, you'll receive constructive feedback via email and be offered a debrief call with our Talent Lead
- Final Interview: For final-stage candidates who are not offered the role, we will provide your feedback live via a phone call
Salary benchmarks
Our take
Choosing a care home is often a hugely daunting, complex, and expensive process, coming at a time that's already stressful enough. What's more, the UK's ageing population is growing at an increasing rate, putting more strain on social care than ever before. The result is that 44% of care seekers often ultimately regret their choice of care home, something that has had increasing attention since the start of the COVID-19 pandemic.
Lottie aims to address this in part by simplifying the process of finding the perfect care home for every individual's specific needs. Its online marketplace gives users all the tools to select and compare the UK's best-performing care homes, taking into account CQC reports, facilities, treatment methods, and location.
Having received investment, Lottie aims to continue its growth to reshape the future of the care industry. It is doing so with a strong emphasis on data and real-time information, collecting datasets that will be vital not just to its business operations, but potentially to the UK government and healthcare policy too.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Oct 2023
$21m
SERIES A
Jul 2022
$8m
SEED
Total funding: $33m
Company benefits
- 26 days holiday + Bank holidays
- Flexible working hours
- Everyone owns equity
- Private Medical Insurance
- Cashplan
- Wellness budget
- L&D budget
- A 3-night stay at Unplugged
- 2-weeks Work from anywhere
- 20-weeks full pay for Primary Parental Leave
- 8-weeks full pay for Secondary Parental Leave
- 2-weeks unpaid Carers Leave
- 5-days paid leave for those going through the IVF process
- Workplace Nursery Scheme
- Compassionate Leave
- Employee Assistance Programme
- Access to Mental Health First Aiders
- Quarterly team events
Company values
- Ownership
- Impact
- Nimbleness
- Kindness
Company HQ
Bermondsey, London, UK
Articles
Leadership
Will Donnelly
(Founder & CEO)Prior to Lottie, Will spent 5-years at CBRE where he advised on £2.5bn healthcare M&A deals, supported the NHS during COVID-19, and became an industry leading expert.
Julien Lavigne du Cadet
(CPTO)Before Lottie, Julien was CTO of Zoe where he was part of the leadership team that helped scale their products to millions and revenue from £0 to £100m ARR.
Laura Mahy
(VP Product)Laura started her tech career at Sainsbury's before becoming Deliveroo's first Product Manager. Following this, she's held leadership roles at Deliveroo, Habito and Zoe.
People progressing
Hannah joined Lottie as the company's first Care Expert (Customer Care) following spells in the charity and tech sectors. Since joining, Hannah has been promoted a number of times and is now the Customer Care Lead.
Ruby started as a 4-week Care Expert Intern during University, which was extended. After 1.5 years in the Care Expert team, Ruby moved over to the Marketing team to pursue her career in Social Media!
Diversity, Equity & Inclusion at Lottie
Holly Leckenby Rye (Senior People Manager)
- Fostering an inclusive atmosphere where everyone feels valued and respected
- A wide range of inclusive benefits and policies
- Religious and cultural practices and holidays celebrated
- Job descriptions with inclusive language
- Quarterly anonymous employee engagement surveys
- Bias-free Performance Reviews with quantitive measures in place
- Employee Assistance Programmes
- A diverse social calendar to be inclusive of all employees
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