Territory Manager, Pass the Keys

London South

£50k

+ Uncapped profit share potential + Performance-Based Company Bonus

Hubspot

Google Workspace

Mid and Senior level

London

More information about location

3 days a week in office

Short-term property rental management platform

Be an early applicant

Short-term property rental management platform

101-200 employees

PropertyB2BRentingSales

Be an early applicant

£50k

+ Uncapped profit share potential + Performance-Based Company Bonus

Hubspot

Google Workspace

Mid and Senior level

London

More information about location

3 days a week in office

101-200 employees

PropertyB2BRentingSales

Company mission

To create a global community of successful property managers who dominate their markets by delivering exceptional services for hosts and guests.

Job

Company

Role

Who you are

Proven experience in a management role with P&L responsibility, such as a General Manager, Operations Manager, or Business Development Manager
Strong background in sales, with a demonstrable track record of meeting and exceeding targets
Exceptional leadership, communication, and negotiation skills, with experience in building and managing teams
Proficiency with CRM software (HubSpot preferred) and the Google Workspace suite
Highly analytical and data-driven, with the ability to solve complex problems effectively
A self-starting, entrepreneurial mindset with the ability to work autonomously in a fast-paced environment

What the job involves

As Territory Manager, you will take ownership of the financial and commercial performance of our London territory, driving operational excellence and business growth
You will be responsible for overseeing day-to-day operations, developing strategic sales and marketing initiatives, and leading a high-performing team to ensure outstanding service for our hosts and guests
This is a results-driven role where you will achieve ambitious Key Performance Indicators (KPIs) through a combination of great people management, operational rigour, and an analytical approach. Your performance will be measured by the successful growth of your portfolio
Market Leadership & Strategic Growth:
Develop and execute a comprehensive growth plan to establish and expand our market presence
Own the territory's P&L, with accountability for driving revenue growth and ensuring profitability
Lead monthly and quarterly business reviews, reporting on performance and strategic initiatives
Recruit, train, and develop a high-performing local team as the market scales
Conduct continuous market research and competitor analysis to identify opportunities and inform strategy
Sales & Business Development:
Drive the end-to-end sales process to build a robust pipeline and sign new Hosts
Attend property viewings, prepare compelling quotes, and meticulously manage all sales activities within our CRM (HubSpot)
Forge and nurture strategic local partnerships to generate new business and enhance our brand reputation
Approve new property listings, ensuring they meet our quality standards and brand guidelines
Operations & Host Management:
Deliver an exceptional host and guest experience to maintain high standards of service and satisfaction
Implement strategies to foster host loyalty and build strong, lasting relationships
Oversee all day-to-day operations, ensuring the seamless functioning of on-the-ground teams and local suppliers
Proactively manage host accounts, including resolving failed or missed payments and other financial queries
Key Performance Indicators (KPIs):
Success in the Territory Manager role is defined by achieving targets across the following key metrics:
Financial Performance:
NBV vs Previous Year: Year-over-year growth in Net Booking Value
Gross Profit NBV %: The gross profit margin achieved on Net Booking Value
Growth & Sales:
Net Growth: The net increase in managed properties within the territory
Sales Conversion: The percentage of leads successfully converted into new hosts
Operational Excellence:
YOY Host Retention: The annual rate at which existing hosts are retained
Airbnb Rating & Booking.com Rating: Average guest review scores on major booking platforms
Leadership & Performance:
A Player Team: The successful recruitment, development, and retention of a high-performing local team
KPI Ranking: The territory's performance ranking against other markets within the company

Salary benchmarks

Our take

Hosting a property for short-term rental presents an excellent way for property owners to capitalise on vacant properties, but managing multiple listings can be difficult. Hosts must take care of property cleaning, customer service, check-ins, and listing management, generally depending on hiring workers local to each property in order to manage operations remotely.

Pass The Keys provides a short-term property rental management platform, allowing property owners to list and manage properties across 20 different marketplaces including Airbnb and Booking.com. The company also connects hosts with the workers and resources needed to ensure properties are cleaned and maintained to meet quality standards, whilst also managing all guest communications.

The stresses of hiring staff, managing properties, and communicating with customers can often stop short-term property rentals from being worthwhile despite its lucrative nature, and Pass The Keys has recognised that an all-in-one management platform would solve this problem. By isolating the complications of property management from owners, the company claims it can increase accessibility to the short-term rental market whilst helping businesses to scale portfolios with ease.