IT Operations Engineer, Teads

• You are a resourceful, hands-on problem solver who resolves issues autonomously, documents what you learn, and keeps users productive
• 3+ years of experience in IT support or IT operations in a fast-paced, global environment
• Hands-on experience supporting macOS and Windows in a hybrid environment
• Experience with MDM and endpoint management tools (Jamf, Kandji, Intune, NinjaOne, or similar)
• Experience administering an identity provider (Okta, Entra ID, or similar), including SSO, MFA, and the user lifecycle
• Experience with ticketing and request-management systems (Jira, ServiceNow, or similar) and tracking assets and operations
• Solid knowledge of networking fundamentals (DNS/DHCP, VLANs, VPN, Wi-Fi) and endpoint security basics
• Experience with productivity suites (Google Workspace, Microsoft 365) and video conferencing systems
• Strong communication skills, a service mindset, and a real sense of ownership and accountability
• Fluency in English
• Relentless Customer Focus: You put customers at the heart of everything, building strong relationships, understanding customers needs, and making decisions that keep their perspective front and center
• Act Today, Not Tomorrow: You make smart decisions quickly, prioritize action over perfection, and keep things moving forward, even when things aren’t 100% clear
• Obsess About Outcomes: You’re outcome-driven, take ownership of your results, and work through challenges to deliver what really matters
• Evolve Through Change: You’re adaptable, curious, and see change as a chance to learn and improve. You evolve your skills to keep up and push ahead
• Human-driven, Powered by AI: While we use AI to drive performance, it’s our people who make the real difference. You bring empathy, collaboration, and a love of learning to everything you do

Desirable

• Our global IT team supports Teadsters worldwide, from first-level support to managing and standardizing major information systems
• We are looking for an IT Operations Engineer to strengthen our New York presence, own day-to-day endpoint and end-user operations for the US region, and work closely with the global IT team on identity, device management, and security hygiene
• You will balance daily support with improving the tools, processes, and automation behind it
• Provide Tier 2 / Tier 3 technical support to Teadsters in US and across the globe: hardware, OS, applications, network, VPN, and authentication issues
• Manage the endpoint fleet (primarily macOS, with Windows) through MDM: enrollment, configuration, software deployment, patching, and compliance
• Administer identity and access: SSO and MFA, user and group provisioning, access requests and permissions, and secure access removal (Okta and directory services)
• Run the onboarding and offboarding process end to end: laptop and account setup, welcome sessions for new hires, device recovery, and access revocation
• Track hardware, software, and license assets across their lifecycle; order IT equipment and manage vendors
• Monitor vulnerability and endpoint security tooling and act on findings with the Security team
• Keep core services stable and available: Google Workspace, Microsoft 365, Zoom, Slack, and related SaaS
• Support the New York office: network, printers, meeting rooms, AV, and live-streaming for global town halls and events
• Create and maintain documentation and runbooks; contribute to global standardization of IT processes
• Identify recurring issues and fix root causes through automation, scripting, or process changes