Solutions Architect, Iterable

• 4+ years experience working in a technical support, implementation, or solutions role
• Experience with pre-sales opportunities and/or post-sale expansion
• Demonstrable strong verbal and written communication skills
• Experience working with a wide range of programming languages like HTML, CSS, nodeJS, Python, SQL, and Javascript
• Familiarity with mobile-specific programming languages like Swift, Java, Kotlin, and React Native
• Familiarity with APIs to connect back-end services

Desirable

• As a Solutions Architect at Iterable, you’ll play a key role in reducing friction by partnering with the Customer Success team during technical calls and helping customers unlock the platform's full potential
• Reporting to the Solutions Architect Manager, you’ll be the go-to expert for answering functional and technical questions about the Iterable platform, APIs, and services
• Beyond providing technical guidance, you’ll advocate for our customers by understanding their pain points and working with Customer Success Managers and Account Managers to design solutions that drive success
• Your role will also focus on uncovering opportunities to expand customer adoption by analyzing their data flows, marketing technology stack, and future initiatives
• You’ll highlight the value of Iterable, recommend features that align with customer goals, and help them optimize their marketing strategy
• This role is also a great opportunity to develop your technical and consultative skills
• From learning about customers’ needs to crafting solutions, presenting ideas, and gathering feedback, you’ll strengthen your sales, problem-solving, and technical storytelling abilities daily
• Additionally, you’ll build custom solutions using AWS, Workato, and scripting, enhancing Iterable’s functionality and enabling seamless integrations with third-party tools
• At Iterable, growth is a core value, and we believe in supporting our team members in developing new skills and advancing their careers
• Provide technical strategy guidance to Mid-Market level customers in effectively using Iterable
• Become a subject matter expert on all aspects of the Iterable platform, including APIs, integrations, and mobile SDKs
• Deliver engaging technical presentations and platform demonstrations tailored to different audiences
• Present solutions and opportunities to utilize Iterable more effectively, translating customer use cases into account strategies
• Demonstrate ownership by leveraging autonomy and investing time in thorough discovery processes
• Play a major role in closing SaaS upsell and growth opportunities
• Work closely with cross-functional teams, including GTM teams, engineers, product managers, and stakeholders
• Continuously enhance the platform's capabilities through innovative ideas and implementations
• Provide specialized assistance and resolve technical challenges involving complex marketing architectures