Account Manager, Talkiatry
Strategic Partnerships
$100-110k
OTE
$75-85k
BASE
+ Quarterly bonuses
More information about location
Personalized mental healthcare provider
Open for applications
Personalized mental healthcare provider
201-500 employees
Open for applications
$100-110k
OTE
$75-85k
BASE
+ Quarterly bonuses
More information about location
201-500 employees
Company mission
To transform psychiatry with accessible, human, and responsible care.
Role
Who you are
- To excel in this role, you must have strong communication and relationship-building skills, along with experience in Account Management, Business Development, and/or Customer Success within the healthcare or mental health industries
- You are a proactive problem-solver and strategic thinker, known for your ability to listen, communicate, and adapt in dynamic environments
- You thrive in a mission-driven organization and are recognized as a self-starter who is resourceful, empathetic, and ready to take on new opportunities to nurture our partner relationships
- Must be based in Northern California
- 4+ years’ experience in a healthcare business development or account management role
- Mental Health experience a plus
- Ability to travel within your assigned territory for in-person meetings (~75% of the time). The assigned territory for this role is the Bay Area
- Bachelor's degree in Business Administration, Sales, Communications, Psychology, Healthcare, or related field
- Proficiency in CRM software (e.g. HubSpot) and Microsoft Office
What the job involves
- We are seeking an Account Manager, Strategic Partnerships to cultivate strong, trusted relationships with our referral partners in the Boston area and drive the success of our partnerships
- Your primary goal will be to ensure that these relationships are engaged, profitable, and long-lasting
- Reporting to the Head of Account Management, you will collaborate with internal and external stakeholders across a portfolio of named accounts
- Serve as the long-term relationship manager focused on increasing engagement, new patient growth and provider retention
- Proactively communicate with partners to build trust and set appropriate expectations
- Collaborate with Talkiatry’s Strategic Partnerships team to ensure a seamless transition to Account Management while identifying growth opportunities within assigned territory
- Act as the liaison between referral partners and internal teams
- Engage with mid-level operational leads, referral coordinators, staff, and doctors to understand and meet their needs
- Coordinate and lead virtual and in-person trainings for doctors and staff members to educate on Talkiatry services and establish referral workflows
- Ensure partners have up-to-date information on our services and processes to grow referrals and boost conversion to new patient appointments
- Manage issue resolution, escalations, and problem-solving to maintain strong partnerships and build trust
- Work cross-functionally to improve the partner experience
- Prepare and present regular partnership performance reports and forecasts, both internally and externally
- Expand existing partnerships by providing tailored solutions to meet their objectives
- Attend conferences and networking events in your market to build brand awareness and establish relationships
Our take
Awareness of the importance of mental health is growing worldwide, with many people seeking psychiatry to improve their mental wellness and quality of life. However, psychiatrist waiting lists and a "one size fits all" approach to mental health often prevent people from receiving the support that they need.
Talkiatry provides a personalized mental health marketplace, matching users with in-house psychiatrists based on preliminary assessment answers. Whilst the company inevitably faces competition from other online psychiatry marketplaces, Talkiatry shows the potential to stand out through its personalized, flexible, and insurance-first approach.
Healthtech is growing in strength, and with various partnerships and substantial funding to its name, Talkiatry is poised for future success. As the company continues to innovate and scale, the future looks bright for this company in the evolving healthcare landscape.
Freddie
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2024
$65m
SERIES C
Jul 2022
$75m
SERIES B
Total funding: $198m
Company benefits
- Flexible location: Work remotely across the US or from our HQ in NYC
- Health insurance 100% covered on day one
- 401(k) match with match
- Generous PTO plus paid holidays
- Paid parental leave
Company HQ
Chelsea, New York, NY
Leadership
Robert Krayn
(Co-Founder & CEO)Experience as an Analyst for BNY Mellon from 2012 to 2013 and Guggenheim Partners from 2013 to 2014. Vice President of MidOcean Partners from 2014 to 2019.
Georgia Gaveras
(Co-Founder & Chief Medical Officer)Previously the Director of the Comprehensive Psychiatric Emergency Program at NYC Health + Hospitals. They were also an Attending Psychiatrist at Cohen Children's Medical Center and spent 10 years at Mount Sinai Health System as an Attending Psychiatrist and Director.
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