IT Support Specialist, Red Points
2-5 days a week in office
Digital revenue recovery platform
Posted today
Digital revenue recovery platform
201-500 employees
Posted today
2-5 days a week in office
201-500 employees
Company mission
Red Points is on a mission to make the Internet a safer place!
Role
Who you are
- Good knowledge of GSuite and Active Directory
- Experience using ticketing systems, like Jira Service Desk
- Experience working with OS X/Windows/Linux environments on a professional level
- Great communication skills, written and spoken in English and Spanish
- Experience in IT support technician working in changing environments
- Willing to learn
- Good time management and prioritization skills
What the job involves
- We're looking for an IT Support engineer that will assist our teams based in our Barcelona office.
- This role is responsible for providing technical support, advice, and assistance to end users with technical, hardware, and software system problems
- You will work hand in hand with our technology team, always in internal teams
- Keep track of the inventory, maintenance and troubleshooting of laptops/workstations (mixed environment mostly Mac, Windows and even some Linux) and their peripherals
- Manage and administrate our main tools: ServiceDesk, Google Suite, Active Directory, LDAP, Proxmox, Zoom.us, Slack…
- Collaborate into definition and improvement of IT global strategies, from device and license acquisition to networking, security and SSO
- Software deployment and administration
- VPN configuration through OpenVPN with SSL certificate authentication
- Troubleshoot and resolve problems regarding networking (VPN, TCP-IP, WAN, LAN…) on-site and remote to our offices, as well other connected resources: AV/VC meeting rooms, printers..
- Administration and set up of backups
- Documentation of procedures and most common issues on Confluence platform
- Management of issues with Jira environment creating tasks,subtasks and due dates
- Basic network management, VLANs, DNS, Firewall, WiFi, DHCP
- You will also give multimedia support at our company events
Our take
Red Points provides a solution for protecting brands from online counterfeiting, digital piracy, and distribution fraud. Its SaaS platform removes hundreds of thousands of incidents of illegal products and content from the web monthly, across over one-hundred online marketplaces and social networks.
Red Points' approach is calculated and innovative - its proprietary technology employs machine learning algorithms which scan the internet and identify all violations and infringements. It then employs its technical and legal expertise to ensure that all infringing data is removed or de-indexed. Finally, the company provides full visibility and actionable intelligence to its clients through its real-time reporting tool.
Red Points' protection covers the entire digital spectrum and it is constantly improving its services to keep pace with the evolving landscape of digital piracy. As a result, it is the preferred brand protection partner for some of the leading global brands including Bang & Olufsen, MVMT, and DOPE. It has also seen continuous strong funding, the latest of which will be put towards achieving the goal of profitable global growth, after successfully becoming a B Corp for its work.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2019
$40.2m
May 2018
$12.7m
Total funding: $67.2m
Company benefits
- Team building activities - two team building offsites every year
- Monthly afterwork - take it easy at the office with drinks, snacks, and good conversation on the last Thursday of each month
- Free Nespresso coffee, tea, and fresh fruit
- Free private health insurance
- Subsidised gym membership
- Reduced working hours - we leave work early every Friday and every day through August
Company HQ
Sants, Barcelona, Spain
Leadership
Laura Urquizu
(CEO & President)Endeavor Entrepreneur. Founder and President of the Global LegalTech Hub, and Member of the International Women's Forum in Spain. Has been with the company since 2014.
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