Senior Program Manager, Roblox

• 7+ years of program management experience in a fast-paced technology environment
• Proven ability to lead and deliver complex, cross-functional programs at senior levels
• Strong understanding of support operations and customer experience
• Excellent communication, interpersonal, and stakeholder management skills
• Ability to thrive in a dynamic and fast-paced environment
• Experience with user segmentation and personalization support strategies
• Familiarity with help center technologies, chatbot, automation, and support tools
• Experience working with online communities

• We're looking for an experienced Program Manager to join our Support Operations team and drive new Support programs to transform the way we service all our users at Roblox
• You will report to the Senior Director of Support Operations and work across teams at Roblox to make a step-change in the support experience for all users
• This role is pivotal in scaling our support ecosystem to meet the needs of our fast expanding user base
• Help develop strategy, define program objectives, timelines, and success metrics. Develop detailed project plans and manage execution to achieve desired outcomes. Allocate resources effectively and track progress against goals
• Collaborate with Product, Engineering, Vendor Operations, Finance, Data Science, Developer Relations, and other teams to ensure alignment and seamless execution. Facilitate communication and drive consensus among stakeholders
• Identify and manage dependencies between projects to ensure smooth execution and avoid roadblocks
• Proactively identify, assess, and mitigate potential risks to program success. Develop contingency plans and escalate issues as needed
• Develop and implement change management plans to minimize disruption and ensure smooth transitions for users and internal teams
• Provide regular updates on program status, risks, and issues to stakeholders. Prepare reports and presentations to communicate progress and key learnings

• Medical, dental, and vision coverage
• 401k
• Flexible vacation policy
• Roflex - Flexible and supportive work policy
• Roblox Admin badge for your avatar
• Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks
• Onsite fitness center and fitness program credit
• Annual CalTrain Go Pass

Total funding: $922.8m

While online gaming is no longer a revolutionary concept, Roblox has established itself as a leader in the industry by creating a gaming toolbox that encourages quality game creation, which it pays developers for.