Senior Program Manager, Roblox
Support Operations
$170.7-203.4k
Eligible for equity compensation
More information about location
3-5 days a week in office (San Mateo, CA)
Online gaming & entertainment platform
Posted today
Online gaming & entertainment platform
1001+ employees
Posted today
$170.7-203.4k
Eligible for equity compensation
More information about location
3-5 days a week in office (San Mateo, CA)
1001+ employees
Company mission
To help connect and bring together people from around the world through play.
Role
Who you are
- 7+ years of program management experience in a fast-paced technology environment
- Proven ability to lead and deliver complex, cross-functional programs at senior levels
- Strong understanding of support operations and customer experience
- Excellent communication, interpersonal, and stakeholder management skills
- Ability to thrive in a dynamic and fast-paced environment
- Experience with user segmentation and personalization support strategies
- Familiarity with help center technologies, chatbot, automation, and support tools
- Experience working with online communities
What the job involves
- We're looking for an experienced Program Manager to join our Support Operations team and drive new Support programs to transform the way we service all our users at Roblox
- You will report to the Senior Director of Support Operations and work across teams at Roblox to make a step-change in the support experience for all users
- This role is pivotal in scaling our support ecosystem to meet the needs of our fast expanding user base
- Help develop strategy, define program objectives, timelines, and success metrics. Develop detailed project plans and manage execution to achieve desired outcomes. Allocate resources effectively and track progress against goals
- Collaborate with Product, Engineering, Vendor Operations, Finance, Data Science, Developer Relations, and other teams to ensure alignment and seamless execution. Facilitate communication and drive consensus among stakeholders
- Identify and manage dependencies between projects to ensure smooth execution and avoid roadblocks
- Proactively identify, assess, and mitigate potential risks to program success. Develop contingency plans and escalate issues as needed
- Develop and implement change management plans to minimize disruption and ensure smooth transitions for users and internal teams
- Provide regular updates on program status, risks, and issues to stakeholders. Prepare reports and presentations to communicate progress and key learnings
Our take
While online gaming is no longer a revolutionary concept, Roblox has established itself as a leader in the industry by creating a gaming toolbox that encourages quality game creation, which it pays developers for.
In addition to standard games, the platform offers virtual worlds and other experiences to explore and interact with. Its platform provides an online ecosystem for millions to create, socialize, chat, and explore immersive experiences with friends. In fact, in the US its used by two-thirds of children aged 9 to 12.
The experiences on the platform are made by Roblox's over three million creators, and are available on a range of devices from PC to Xbox to Oculus, and more. The company has grown at an impressive rate, and has been keen to adopt new developments in the tech world, for example with its real-time AI translation for players to interact outside their native tongue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2021
$520m
SERIES H
Feb 2020
$150m
SERIES G
Total funding: $922.8m
Company benefits
- Medical, dental, and vision coverage
- 401k
- Flexible vacation policy
- Roflex - Flexible and supportive work policy
- Roblox Admin badge for your avatar
- Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks
- Onsite fitness center and fitness program credit
- Annual CalTrain Go Pass
Company HQ
South San Mateo, San Mateo, CA
Articles
Leadership
David Baszucki
(CEO)Studied Electrical Engineering at Stanford before founding Knowledge Revolution in 1990, where they spent 9 years as CEO. They worked as VP of MSC.Software for 2 years, and started Roblox in 2005.
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