Senior Program Manager, Roblox

Support Operations

$170.7-203.4k

Eligible for equity compensation

Senior and Expert level

San Francisco Bay Area

More information about location

3-5 days a week in office (San Mateo, CA)

Online gaming & entertainment platform

Be an early applicant

Online gaming & entertainment platform

1001+ employees

B2CGamingEntertainmentCommunity

Be an early applicant

$170.7-203.4k

Eligible for equity compensation

Senior and Expert level

San Francisco Bay Area

More information about location

3-5 days a week in office (San Mateo, CA)

1001+ employees

B2CGamingEntertainmentCommunity

Company mission

To help connect and bring together people from around the world through play.

Job

Company

Role

Who you are

7+ years of program management experience in a fast-paced technology environment
Proven ability to lead and deliver complex, cross-functional programs at senior levels
Strong understanding of support operations and customer experience
Excellent communication, interpersonal, and stakeholder management skills
Ability to thrive in a dynamic and fast-paced environment
Experience with user segmentation and personalization support strategies
Familiarity with help center technologies, chatbot, automation, and support tools
Experience working with online communities

What the job involves

We're looking for an experienced Program Manager to join our Support Operations team and drive new Support programs to transform the way we service all our users at Roblox
You will report to the Senior Director of Support Operations and work across teams at Roblox to make a step-change in the support experience for all users
This role is pivotal in scaling our support ecosystem to meet the needs of our fast expanding user base
Help develop strategy, define program objectives, timelines, and success metrics. Develop detailed project plans and manage execution to achieve desired outcomes. Allocate resources effectively and track progress against goals
Collaborate with Product, Engineering, Vendor Operations, Finance, Data Science, Developer Relations, and other teams to ensure alignment and seamless execution. Facilitate communication and drive consensus among stakeholders
Identify and manage dependencies between projects to ensure smooth execution and avoid roadblocks
Proactively identify, assess, and mitigate potential risks to program success. Develop contingency plans and escalate issues as needed
Develop and implement change management plans to minimize disruption and ensure smooth transitions for users and internal teams
Provide regular updates on program status, risks, and issues to stakeholders. Prepare reports and presentations to communicate progress and key learnings

Our take

While online gaming is no longer a revolutionary concept, Roblox has established itself as a leader in the industry by creating a gaming toolbox that encourages quality game creation, which it pays developers for.

In addition to standard games, the platform offers virtual worlds and other experiences to explore and interact with. Its platform provides an online ecosystem for millions to create, socialize, chat, and explore immersive experiences with friends. In fact, in the US its used by two-thirds of children aged 9 to 12.

The experiences on the platform are made by Roblox's over three million creators, and are available on a range of devices from PC to Xbox to Oculus, and more. The company has grown at an impressive rate, and has been keen to adopt new developments in the tech world, for example with its real-time AI translation for players to interact outside their native tongue.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

25% employee growth in 12 months

Glassdoor (3.8)

Company

Funding (last 2 of 9 rounds)

Jan 2021

$520m

SERIES H

Feb 2020

$150m

SERIES G

Total funding: $922.8m

Company benefits

Medical, dental, and vision coverage
401k
Flexible vacation policy
Roflex - Flexible and supportive work policy
Roblox Admin badge for your avatar
Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks
Onsite fitness center and fitness program credit
Annual CalTrain Go Pass

Company HQ

South San Mateo, San Mateo, CA

Leadership

David Baszucki

(CEO)

Studied Electrical Engineering at Stanford before founding Knowledge Revolution in 1990, where they spent 9 years as CEO. They worked as VP of MSC.Software for 2 years, and started Roblox in 2005.

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