Technical Account Director, Parallel Domain

• An engineering background. BS or MS in computer science, electrical engineering, mechanical engineering, robotics, or a related field. You started your career as an engineer and transitioned into customer-facing technical roles
• 8+ years of experience, with meaningful time owning complex enterprise technical accounts. Experience with global OEM customers is a strong plus
• Technical fluency in simulation, perception, sensor systems, ADAS tooling, ML infrastructure, or autonomous systems. You can discuss sim-to-real gap, lidar modeling, camera ISP pipelines, or HD map ontology without leaning on a teammate for every question
• Track record of managing multi-million dollar enterprise relationships at the depth this role requires. You have owned expansion, pricing, and strategic planning, not renewals alone
• Deep understanding of how large, matrixed organizations make decisions: org structure, procurement cycles, stakeholder dynamics, and the difference between a champion and a decision maker
• Program management instinct. You naturally track multiple concurrent workstreams, hold people to deadlines, and surface blockers before they become crises
• Strong commercial judgment: you drive contract structure, pricing, and expansion conversations. Relationship management is table stakes, not the ceiling
• Calm under pressure. This account has weight, visibility, and urgency. You absorb that and keep the team moving
• Fully remote. Must be willing to travel internationally, including Japan

Desirable

• We are hiring a Technical Account Director to own highly strategic relationships with OEM customers with multiple entities in their corporate families
• These are multi-year enterprise engagements with stakeholders across engineering, perception, planning, and executive leadership in both the US and Japan
• The stakes are high and the accounts are growing
• You will be the single point of contact for this account
• You own the relationship, the program, and the commercial expansion
• You run the cadence, you build the org map, and you drive alignment across every active workstream
• Engineers, FDEs, product, and executives all plug into the account through you
• This is a technical role
• You will sit in rooms with perception leads, simulation engineers, and ML infrastructure architects and you need to hold your own
• You need to understand the sim-to-real gap, how sensor simulation works, what makes a replica production-grade, and where the hard tradeoffs live in customer integration
• You do not need to write code
• You do need to anticipate where a technical approach might hit a wall and proactively recommend a better path
• You also need to know when to pull in our FDEs and engineers for hands-on product depth
• Own the account end to end: relationship, technical guidance, commercial, escalations, expansion, and renewal
• Be the single point of contact for every inbound and outbound communication with the customer. Set and hold internal SLAs on response times
• Guide the customer's technical approach to integration, simulation usage, and replica adoption. Spot risks early and proactively recommend the path that gets them to production faster
• Program manage 5 to 8 concurrent workstreams across PD and customer teams, driving alignment on status, progress, blockers, and decisions between both sides
• Build and maintain a deep org map across the customer's corporate family: decision makers, champions, blockers, budget holders, and how the entities connect to each other
• Run the customer cadence: weekly tactical syncs with the working team, monthly steering with leadership, quarterly executive business reviews with our exec team
• Drive multi-year account planning, expansion into new teams and use cases, and pricing conversations
• Coordinate internal PD resources (FDEs, engineering, product, finance, legal) so the customer sees one face and gets one answer
• Partner with our executive sponsors on the most senior customer relationships