Senior Customer Success Manager, Inscribe
$180-200k
OTE
$126-140k
BASE
Offers equity. Commission is uncapped
3 days a week in office
Helping companies detect fraudulent documents
Posted today
Helping companies detect fraudulent documents
21-100 employees
Posted today
$180-200k
OTE
$126-140k
BASE
Offers equity. Commission is uncapped
3 days a week in office
21-100 employees
Company mission
To create a fair and efficient financial services ecosystem, which grants more access to “thin file” customers (who have traditionally been left behind) while keeping fraudsters out.
Role
Who you are
- 5+ experience in a B2B customer success or strategic account management role
- You have exceptional relationship building and communication skills
- You are obsessed over customer needs and making customers happy
- You are relentlessly resourceful in achieving your goals
- A true team player and enjoy working with cross-functional teams
- You are a natural leader with an ability to rally others around a mission
- You have experience coordinating multiple projects with both internal and external stakeholders
- Experience in the fintech, banking or fraud space
What the job involves
- Inscribe is seeking our second entrepreneurial senior customer success manager to help drive our enterprise and strategic customer success initiatives
- You will be a core member of our GTM team and collaborate closely with our customers to ensure they are successful and receive maximum value from Inscribe
- You will work with teams across Inscribe to coordinate support for customers and relay feedback to the sales, product, and engineering teams
- You’ll be responsible for the post-sale customer lifecycle and aligning internal efforts to drive customer success. This will be a high impact role with the mandate to build a world-class customer success function from the ground up. We have ambitious goals as a company that are dependent on our customer's happiness, and in turn dependent on a strong customer success team
- Help lead our post-sale engagements to ensure our customers are successful
- Build close relationships with our customers to understand their needs with the goal of maximizing value
- Manage the onboarding and implementation process, including the design and execution of personalized plans for key enterprise accounts
- Drive adoption and engagement by acting as a trusted customer advisor and become an expert in fraud detection and automation
- Proactively build pipeline, identify and close opportunities for account expansions and growth
- Perform quarterly business reviews with our customers to align on performance metrics, business needs, product roadmap and feedback
- Act as a voice of the customer within internal team discussions. Collaborate with the product team to address customer feedback and incorporate insights into our product roadmap
- Triage lead on technical issues with the customer and be able to loop in appropriate team members based on the customer’s needs
- Own key success metrics such as retention, renewals, and account growth and report on customer health through weekly deal reviews and ad-hoc customer reviews
Our take
Digital fraud affects every industry and sector, yet it is becoming increasingly difficult to identify. Improvements in digital editing tools result in realistic document manipulation becoming easy to produce, yet difficult and time-consuming to recognize.
Inscribe is redefining how businesses fight fraud. Unlike competitors such as Resistant AI and SMile Identity, Inscribe uses a blend of machine learning and image forensics to automatically detect fake documents. Its software flags digital tampering and subtle manipulations that are nearly impossible to catch with the naked eye. Designed for seamless integration, it fits easily into existing enterprise systems, helping companies stay one step ahead of fraudsters.
The company's solution to document fraud is unique as it can recognize discrepancies within pixel-sized details with a level of accuracy and speed that human staff simply cannot match. Now, the company is focused on expanding its product capabilities and growing its team as it continues to scale, meeting rising demand for trustworthy, AI-powered fraud detection.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Jan 2023
$25m
SERIES B
Apr 2021
$10.5m
SERIES A
Total funding: $38.7m
Company benefits
- Comprehensive healthcare
- 401(K) and pension plans
- Paid parental leave
- Flexible work schedule
- Health and wellness stipend
- Meaningful equity
- All holidays recognized
- Volunteer time off
- Team-building events
Company HQ
South Park, San Francisco, CA
Leadership
Ronan Burke
(Co-Founder & CEO)Having studied Electronic Engineering at University College Dublin, Ronan co-founded Inscribe in June 2017. He took the startup through Y Combinator in 2018, and has been CEO ever since.
Conor Burke
(Co-Founder & CTO)Having studied Electronic Engineering at University College Dublin, Ronan co-founded Inscribe with his brother in June 2017.
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