Clinician Support Specialist, Ambience Healthcare
12 Month Contract
$75-105k
$36.06 – $50.48/hr
AI operating system for healthcare
Be an early applicant
AI operating system for healthcare
201-500 employees
Be an early applicant
$75-105k
$36.06 – $50.48/hr
201-500 employees
Company mission
To supercharge clinicians with breakthrough generative AI technology.
Role
Who you are
- 2+ years of experience in customer support, technical support, or a comparable role — ideally within healthcare or SaaS
- Other contracting positions to be disclosed to Ambience during the candidate screening process
- Demonstrated ability to troubleshoot complex, multi-factor technical issues and communicate resolutions clearly
- Strong written and verbal communication skills with a clinician-first, empathetic approach
- Experience building knowledge resources, streamlining workflows, and driving continuous improvement
- Comfort working across cross-functional teams and escalating trends effectively
- Availability for the 1:00 PM – 9:00 PM EST shift and one overnight on-call rotation per week, including potential weekend coverage
What the job involves
- Ambience Healthcare is looking for a Clinician Support Specialist to serve as a frontline advocate for the clinicians using our AI-powered clinical documentation platform
- You'll be part of a high-performing support team delivering world-class care across 35+ health system deployments — diagnosing complex technical issues, resolving them fast, and making sure clinicians can stay focused on what matters: their patients
- This is a 12-month contract role working 1:00 PM – 9:00 PM EST, Monday through Friday, with one overnight on-call rotation per week (including potential weekend coverage)
- Serve as the primary point of contact for clinicians experiencing issues with Ambience's AI documentation tools, delivering fast and empathetic support via Intercom, email, and other designated channels
- Diagnose and resolve complex technical issues related to Ambience's platform, EHR integrations, and user configurations — and escalate with clear documentation when needed
- Identify and surface recurring issue patterns to Engineering, CSM/CES, and Product teams for continuous improvement
- Build and maintain internal and external support resources including troubleshooting guides, FAQs, and SOPs in Notion and Intercom
- Respond to PagerDuty alerts and on-call escalations per team protocols
- Contribute to weekly and monthly reporting workflows across CSAT, FCR, and handling time metrics
- Participate in team meetings, 1:1s, and cross-functional syncs
Our take
Healthcare providers often find themselves overwhelmed by administrative duties like form filing and record coding, detracting from their primary focus on patient care. While these tasks are essential for billing and compliance, they are time-consuming and prone to errors.
In response to this challenge, Ambience Healthcare offers an AI-powered "operating system" designed specifically for healthcare organizations. Its suite of tools automates documentation, coding, and referrals, streamlining workflows for clinicians while enhancing accuracy.
With substantial funding, the company is expanding its business in the US and hopes top potentially include diagnosis in the future. While facing competition from startups like Corti and Babla, Ambience is well-positioned with strong investor backing and a clear focus.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Jul 2025
$243m
SERIES C
Feb 2024
$70m
SERIES B
Total funding: $343m
Company HQ
SoMa, San Francisco, CA
Leadership
Nikhil Buduma
(Co-Founder & CEO)Previously co-founded Lean On Me Peer Support where they served as a Board Member for over 8 years and Remedy Health where they served as the Chief Scientist for almost 4 years.
Share this job
View 16 more jobs at Ambience Healthcare