Success Engineer, Metabase

• Enjoy helping people and solving their problems
• Strong technical background with 3+ years of experience writing production code, administering systems, and/or managing databases
• Strong database and SQL skills
• An expert in at least two:
• Designing and developing web applications
• Managing infrastructure (Docker, AWS/GCP/etc, or similar)
• Managing databases

Desirable

• Metabase is looking for a customer-focused, highly technical Success Engineer to join our growing global team. We are looking for someone who loves data, enjoys helping others, and is excited to work for a startup to help our customers get the most out of Metabase
• Our customers are software engineers, data engineers, and data analysts, and they appreciate getting help and advice from experts just like them
• Talk to our users to understand their goals and challenges
• Help customers design and optimize their Metabase implementation
• Guide customers how to get data from all the various places it lives, transform it into useful shapes, and convert their questions into actual queries that can be executed
• Solve complex problems and troubleshoot customer issues
• Collaborate with our technical communicators to create educational materials for our customers
• Serve as the voice of the customer to our product and engineering teams and help drive product development