Strategic Partnerships Manager, Cardless

• 10+ years of experience in partnerships, account management, program management, or a related client-facing role — ideally in fintech, banking, or another regulated industry
• Demonstrated ability to manage complex, multi-stakeholder relationships where technical, legal, and business considerations all need to be balanced
• Strong written and verbal communication skills — comfortable distilling complicated, cross-functional work into clear updates for partner audiences
• A bias toward proactive communication; you'd rather over-communicate a risk early than let a partner be surprised later
• Experience working cross-functionally with compliance, legal, product, and engineering teams
• Comfort operating in ambiguity and building process where none exists yet
• Based in or willing to work on-site in San Francisco
• Experience with card issuing, co-brand credit card programs, or working directly with issuing banks

Desirable

• We're looking for a Strategic Partnerships Manager to own the day-to-day relationship between Cardless and our issuing bank partners, and to help drive new co-brand card programs from signed deal to live launch
• This role sits at the center of Cardless's most consequential relationships — our bank partners, who ultimately issue every card program we build
• You'll manage their expectations, keep them aligned as new programs move through development, and act as the connective tissue between Cardless's internal teams (compliance, product, engineering, operations) and our partners' teams on the other side of the table
• You'll also help launch new programs, working cross-functionally to make sure bank partners are informed, comfortable, and bought in at every stage — from kickoff through go-live
• This is a strong fit for someone who's comfortable operating in a regulated, high-stakes environment, who can translate between technical/compliance detail and partner-facing narrative, and who wants ownership over how Cardless shows up to the banks that make our business possible
• Own ongoing relationship management with bank partners (e.g., First Electronic Bank, Column N.A.), serving as a primary point of contact for program status, open issues, and escalations
• Manage bank partner expectations across active programs — proactively communicating risk, delays, and open items rather than letting them surface as surprises
• Lead or support new program launches end-to-end: kickoff coordination, drafting partner-facing materials, tracking legal/compliance milestones, and driving alignment on launch timelines
• Partner closely with Compliance, Legal, Product, and Engineering to translate internal workstreams into clear, partner-ready updates
• Build and maintain trackers, status reports, and governance cadences (e.g., regular partner check-ins, steering committees) to keep programs on track
• Represent Cardless in partner meetings, including with senior stakeholders at bank partners, and help prepare internal teams for those conversations
• Identify and help resolve friction points between Cardless and partners on rewards, payments, disputes, and other program mechanics before they become escalations
• Support due diligence and onboarding for new bank and brand partners as Cardless's portfolio grows