Senior Product Data Analyst, BetterUp
$130-233k
Salary dependent on candidates location
AI-driven employee coaching platform
Open for applications
AI-driven employee coaching platform
1001+ employees
Open for applications
$130-233k
Salary dependent on candidates location
1001+ employees
Company mission
To unlock greater clarity, potential, purpose, and passion for every one of their members, with an innovative approach to coaching and leadership development.
Role
Who you are
- Are a builder at heart, eager to define and scale analytics frameworks, dashboards, and self-serve tools that empower business teams
- Are naturally curious and proactive, diving deep into data to uncover trends, risks, and opportunities before others even ask the question
- Are passionate about Generative AI, excited to experiment with LLMs, NLP, and unstructured data to extract deeper insights and drive automation
- Enjoy working in a fast-paced, high-growth environment, where collaboration, ownership, and adaptability are key to success
- 5+ years of experience building custom reporting, insights, and analytics products; experience with Customer Analytics Platforms, Operations / Optimization, preferred
- Strong proficiency in SQL, Looker/Tableau, and Amplitude (Python / R a plus)
- Experience working with text / unstructured data, sentiment / theme analysis, and Generative AI and LLM-powered applications
- Exceptional written and oral communication skills, with the ability to translate complex results into clear strategic recommendations
- A self-starter that can jump right in and quickly add value
- A demonstrated ability to think like an owner and make effective prioritization decisions in a dynamic environment
- A strong desire to be a builder of something new
What the job involves
- We’re looking for an experienced Senior Data Analyst to help shape the future of our Coach and Network Analytics, using Generative AI and advanced analytics to drive innovation.
- In this role, you will play a critical part in forecasting supply and demand, optimizing our Coach Tooling, and ensuring our network operates seamlessly
- As a key analytics partner to Network Operations and the Coach Platform squad, you’ll collaborate with Product, Engineering, and Operations teams to develop measurement strategies, build intuitive reporting, and surface insights that drive business decisions.
- You’ll also apply cutting-edge AI techniques, including text and sentiment analysis, LLM-powered insights, and automation, to drive improvements to the coach experience and customer outcomes
- Work with our Network Operations and Coach Platform squad to develop the measurement strategy, data, and visualizations to forecast network supply and demand, and measure the health of our coach matching algorithms
- Partner closely with engineering and product, providing guidance on instrumentation design for new features and creating new datasets that delight our business users and help optimize our Coach Experience and Tooling
- Own the Coach and Network-related Explores and dashboards in Looker, ensuring the continued accuracy of the data and building new dimensions/measures as they are needed
- Partner with the NetOps team to identify internal KPIs, build standardized reporting to monitor NetOps ecosystem health, and contribute to business reviews
- Conduct data deep dives to better understand drivers of business performance and proactively identify new areas of opportunity and risk. Present results and recommendations to cross-functional partners and the Executive Team
- Evangelize the strategic use of analytics, educating business partners on how to self serve and interpret data, and working with them to translate insights into action
- Play an integral role in helping define the analytics function at BetterUp
- Report to the Director of Product Analytics
Our take
Companies are becoming increasingly informed regarding the importance of mental health in the workplace, especially when it comes to improving the interpersonal and leadership skills of their employees. Whilst many online platforms provide coaching services to help people excel in the workplace, existing options generally focus on career-based skills as opposed to overall mental wellness.
BetterUp connects employees with online career coaches, working directly with companies to improve mental health and enthusiasm in the workplace. The online service leverages AI analysis of questionnaire results to match employees with personalized video coaching sessions and career development services, providing support in areas often neglected by employers such as sleep, parenting, and overall mental fitness.
BetterUp has seen substantial success, and has the world's largest network of coaches (with over 3,000), offering coaching in 46 languages across 90 countries. The multi-unicorn company has ample opportunity to see further growth and expansion.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2021
$300m
SERIES E
Feb 2021
$125m
SERIES D
Total funding: $579m
Company benefits
- Medical, dental, and vision benefits
- 401k
- Flexible Time Off
- Paid parental leave
- Personalized BetterUp Coach
- $360 each year for wellness programs
- Annual $1K learning and development stipend
- Equity package
- 5 volunteer days and 4 paid Inner Work™ days a year
Company HQ
Govalle, Austin, TX
Leadership
Alexi Robichaux
(CEO)Studied Political Science at USC, and then worked in Business Insight at the Walt Disney Company. Was a Product Manager at Socialcast, and Director of Product Management at VMware.
Eduardo Medina
(COO)Studied Business at USC and Berkeley's Haas School of Business. Worked as an Associate Consultant at Bain, and as an Associate at Altamont Capital Partners.
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