Client Success Associate, Rightway
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$64-80k
+ Bonus + Equity
Personalized healthcare platform for employees
Open for applications
Personalized healthcare platform for employees
501-1000 employees
Open for applications
$64-80k
+ Bonus + Equity
501-1000 employees
Company mission
To simplify the healtcare experience.
Role
Who you are
- A bachelor's degree is required
- A minimum of 3 years of work experience. Experience in healthcare is a plus
- Excellent organizational and time management skills
- Excellent written and verbal communication skills
- Working knowledge of Excel and other Microsoft Office applications
- Ability to analyze, interpret, and develop solutions effectively
- Ability to work independently within a fast-paced environment with quick turnarounds
- Strong attention to detail and follow-through
What the job involves
- As a Client Success Associate, you are the client's primary point of contact for day-to-day operational matters and are responsible for overseeing these tasks through resolution
- The Client Associate acts as the liaison between clients and cross-functional internal teams, such as service delivery partners, eligibility coordinators, and benefits specialists
- Excellent communication skills are required to ensure we understand our clients’ needs and can build long-lasting, mutually beneficial relationships with our key business stakeholders
- Client Success Associates will establish and maintain professional relationships with clients, which will include face-to-face/virtual meetings, effective written and telephonic communication, active listening, and comprehension skills
- Additionally, Client Success Associates maintain high-level client service by executing accuracy, responsiveness, reliability, and professionalism in all interactions
- Client Success Associates will demonstrate excellent client service through resourcefulness and a high level of initiative
- Responsibilities will include managing the resolution status of routine to complex requests related to our clients' business requirements
- Issue Tracking and Resolution – Engaging internal departments/tools and client resources, such as submitting data analytic tickets and analyzing prebuilt reporting dashboards, to resolve outstanding operational issues, while providing meaningful updates to the client
- Driving Practical & Creative Solutions – Critically thinking about complex situations to find optimal outcomes
- Engaging Appropriate Resources—Discuss information at varying degrees of complexity and at varying stages of progression, and engage internal or client resources that are best appropriate to drive issue resolution
- Work Within Deadlines and Client Guarantees – Drive to resolution promptly and ensure all Client Performance Guarantees are met
Our take
Modern healthcare ecosystems are fragmented, so patients have to organize multiple services to get the care they need. This can be complex, time-consuming and expensive, which is why Rightway provides a unified healthcare organizational system to manage employee healthcare benefits better.
The company’s aim is to simplify access to healthcare, whilst also saving users money through price comparison services. Examples of its offerings are a pharmacy services platform that enables employees to access medication via a smartphone app, and the Advocate platform that helps to close care gaps.
The startup serves companies of all sizes, from small businesses to enterprises like Burger King, Popeyes and RBI. It has hundreds of thousands of users across the US, and has raised considerable funding which will enable it to further develop its platform and strengthen its foothold among employers, health plans, third-party administrators and other potential clients.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Mar 2024
$108.8m
LATE VC
Mar 2021
$100m
SERIES C
Total funding: $240.8m
Company benefits
- Competitive compensation
- Health Savings Account
- External learning and career development panels
- Hybrid in-office culture and commuter benefits at our NYC HQ
- Full medical, dental, and vision insurance
- 401K
Company HQ
West Village, New York, NY
Leadership
Jordan Feldman
(Co-Founder & CEO)Studied Government and Economics at Harvard before working in investment at Goldman Sachs and Redbird.
Theodore Feldman
(Co-Founder & Chief Medical Officer)Also Chief Medical Officer at Cadence. They studied Medicine at Harvard University and the Albert Einstein College of Medicine. Worked as Medical Director at South Miami Heart Centre and the Head of Cariology at FIU Wertheim College.
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