Support Engineer, Allium

Salary not provided

SQL

Python

Kafka

Bash

Linux

Postgres

Terraform

Ansible

Redshift

Snowflake

BigQuery

dbt

Junior, Mid and Senior level

Remote from Canada, Europe, UK, US

More information about location

Blockchain data infrastructure for every team

Open for applications

Blockchain data infrastructure for every team

21-100 employees

B2BEnterpriseBig dataAnalyticsSaaSBlockchain

Open for applications

Salary not provided

SQL

Python

Kafka

Bash

Linux

Postgres

Terraform

Ansible

Redshift

Snowflake

BigQuery

dbt

Junior, Mid and Senior level

Remote from Canada, Europe, UK, US

More information about location

21-100 employees

B2BEnterpriseBig dataAnalyticsSaaSBlockchain

Company mission

To empower engineers and analysts across the industry as their foundational blockchain data platform.

Job

Company

Role

Who you are

Fluency in SQL — you can confidently write, optimize, and debug complex queries
Experience providing technical support for a SaaS or data product
Familiarity with APIs, data connectors, and ETL tools
Comfort with scripting or automation in Python, Bash, or similar languages
Strong understanding of Linux environments and command-line tools
Excellent communication and documentation skills — you can explain complex concepts simply
A proactive, empathetic approach to customer relationships
The ability to work independently and take full ownership of issues from report to resolution

Desirable

Experience with data warehouses (Snowflake, BigQuery, Redshift) or BI tools
Exposure to infrastructure-as-code tools (Terraform, Ansible, etc.)
Experience in debugging API or integration issues across cloud environments
Familiarity with data modeling or transformation frameworks (dbt, Airbyte, etc.)
Experience with message queues and event buses (Google Pubsub, Kafka etc)

What the job involves

We serve 2 groups of customers today with the same data but different platform. Analysts who need to answer data questions about the blockchain (think BI) and Engineers who need highly reliable data queryable in near realtime (think Application backends)
Our customers include the biggest institutions Visa, Stripe, Grayscale and also the biggest crypto companies such as Phantom, Uniswap. Allium is one of the unique companies in the industry that bridge blockchain and non blockchain worlds
Troubleshoot and resolve complex customer issues involving SQL queries, data pipelines, API integrations and other Allium Integrations (e.g. kafka)
Help customers diagnose problems in their data sources (Snowflake, BigQuery, Postgres, etc.) and optimize performance
Collaborate with engineering to investigate bugs, identify patterns, and ship fixes
Develop internal tools and scripts to automate troubleshooting and improve customer response times
Write clear documentation and knowledge base articles for customers and internal teams
Partner with the GTM and product teams to translate customer pain points into actionable insights
Participate in daily syncs to discuss ongoing issues, progress, and improvements

Application process

All applicants have to answer this pop quiz: "What is an Allium? What is your favorite Allium?". Bonus points for the right pronunciation

Our take

As money has poured into blockchain projects and markets, transactions ‘on-chain’ have skyrocketed. While all of these transactions are inherently observable, actually making sense of the immense volume of data is another story.

On-chain analysis (or blockchain analysis) is a field that has emerged to do just this, examining the fundamental factors of cryptocurrencies to improve investment and trading decisions. Allium, that primarily serves crypto analytics teams, provides a range of on-chain data infrastructure products ranging from managed blockchain databases, and enriched data schemas, to real-time alerting capabilities.

Crucially the startup is not trying to deliver the whole package of parsing the data to gathering insights. Instead, the focus is on becoming a platform service. For example, the core product is a unified data platform providing general SQL access, making blockchain data truly accessible for the first time.

Freddie

Company Specialist at Welcome to the Jungle

Company

Funding (2 rounds)

Jul 2024

$16.5m

SERIES A

Jul 2022

$5.1m

EARLY VC

Total funding: $21.6m

Company benefits

Medical, Dental, Vision, Life and AD&D insurance - US folks get 100% coverage for Gold plans, 80% for dependents
Ownership - Meaningful early-stage equity. Every full-time employee receives a stock option grant so you can share directly in Allium's upside
Time off - Flexible, trust-based paid time off. We encourage people to take the rest they need. In every country we hire, our policies meet or exceed local statutory vacation requirements
Retirement - Company sponsored 401(k) plan in US so you can save pre-tax for the long term

Company HQ

Civic Center, New York, NY

Leadership

Ethan Chan

(Co-Founder & CEO)

Led machine learning and data engineering teams building realtime ML systems serving Fortune 500, big tech and governments as Director of Engineering at Primer. Former Microsoft Data Scientist.

Cheng Han Lee

(Co-Founder & CTO)

Led multiple engineering teams and built most of Poynt's cloud and payment applications as a Senior Engineering Leader. Went on to build ad data infrastructure at Meta.

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