(Senior) Account Manager, Root Global
Nachhaltigkeit
Decarbonization infrastructure for the food & beverage supply chain
Be an early applicant
Decarbonization infrastructure for the food & beverage supply chain
21-100 employees
Be an early applicant
21-100 employees
Company mission
To build software that helps food brands get to net zero emissions - by becoming the data infrastructure that powers pricing and purchasing decisions across the food industry.
Role
Who you are
- Have 3+ years of experience in customer-facing roles (ideally B2B SaaS, consulting, or startup/scale-up environments) where you built and nurtured strong client relationships end-to-end
- Are hands-on, reliable, and detail-oriented. You thrive in fast-changing, early-stage environments, juggle multiple priorities, and ensure nothing falls through the cracks
- Are people-centric and proactive. Empathetic, approachable, and able to communicate clearly while keeping customer outcomes and business priorities aligned
- Speak excellent German (C2) and English (C1+)
- You don't feel like you fulfill all the criteria? We get it: confidence can sometimes hold us back from applying for a job. But guess what?! There is no such thing as a 'perfect' candidate. The only thing you need to ensure along the recruiting process and beyond is that the problem that we are solving with Root is one you cannot wait to get out of bed for on Monday morning! 🤗
What the job involves
- Drive customer success as a trusted advisor and account manager for our enterprise customers
- Own a portfolio end-to-end from onboarding and tool adoption through retention and ARR growth, co-developing new value propositions and building the trust-based relationships that turn customers into advocates
- Over the next 12 months you will:
- Grow annual contract values of existing enterprise customers
- Translate our impact into tangible business value for economic buyers
- Lead renewal negotiations and drive upsell opportunities with existing customers
- Expand our reach within global enterprises across new regions, teams, and decision-makers
- Support customers' progress along their climate journey
- Build and nurture strong relationships with clients as their trusted climate advisor and single point of contact, coordinating internal expertise to deliver clear, actionable guidance on sustainability topics
- Represent the customer voice and needs internally to provide input for product development
- Educate users and guide them toward measurable progress on their Net Zero journey
- Boost farm-level data collection via the RootOS platform
- Onboard sustainability managers, farm technicians, and farmers to the platform and guide their data collection efforts
- Ensure high data integrity, partner with trusted farm-level data sources, and meet data coverage targets
- Collect, consolidate, and prioritize product feedback
- 🦾 How we support you:
- You will work closely with Alina, our Account Management leader
- You will collaborate as part of a cross-disciplinary team that brings together sales and account managers, product experts and customer success specialists
- We believe in the power of technology. We use best-in-class tools, software and AI solutions (Hubspot, Gong, Claude, Slack, Google Workspace, Notion)
Application process
- Our ambition is to offer you an end-to-end experience that is fast and uncomplicated - we aim to keep the end-to-end process to 10 working days. We send you prep material for each step and maximise transparency at every step
Our take
Food and beverage supply chains are responsible for between 20% and 30% of global greenhouse gas emissions, and it’s something businesses can’t sweep under the rug any longer. Tightening regulations require that businesses disclose their climate performance, and stakeholders and customers are paying close attention. Bad climate practices are increasingly bad for business, and Root Global is looking to help companies keep their performance up.
The Root software platform is designed to help food and beverage companies shoot for a zero-carbon future, by offering what Root hopes will become an industry-wide carbon operating system. Essentially, a database providing full life-cycle carbon emission data so businesses can make climate practise decisions based on accurate, comprehensive data - instead of the current system of upstream and downstream estimates.
This could prove a highly valuable proposition. Increasingly large numbers of companies are setting science-based climate targets, but research suggests the majority of these are distant, imprecise, or lack actionable road maps to get there. So, solid carbon accounting software is in urgent demand, and if Root can build out the client base necessary for industry-wide coverage, it stands to make a substantial impact.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Jul 2022
$3m
SEED
Total funding: $3m
Company benefits
- 🚚 Financial and administrative support with your move to Berlin
- 🏖️ Minimum of 25 days of vacation days per year. Yes, minimum
- 🧠 Individualised learning budget to get 3x the horse power
- 💌 Participation in a unique climate-tech and food-tech community
- 🚲 A mobility subscription that reduces or offsets your emissions from commuting
- 🎧 A Spotify subscription so you can do your most productive work
- 🏋️ A fitness subscription so you can clear your head in your time out of the office
- 👗 Probably the coolest startup merch in the world
Company HQ
Moabit, Berlin, Germany
Leadership
Maurice Hensel
(CEO & Founder)Previously MD of Frankfurt School Student Consulting, then took up various internships at HomeToGo, Luminovo, and Project A Ventures. Served as Head of Growth at Acapela, and co-founded Cocoon.
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