Technical Support Engineer, Pure Storage
Portworx
$137-207k
Office located in Santa Clara, CA
Data storage company
Be an early applicant
Data storage company
1001+ employees
Be an early applicant
$137-207k
Office located in Santa Clara, CA
1001+ employees
Company mission
To redefine the storage experience and empower innovators by simplifying how people consume and interact with data.
Role
Who you are
- Experience: Minimum 2-4 years of experience in customer-facing, technical support work/SRE
- Container & Cloud Orchestration Expertise: Proficiency in troubleshooting container management platforms (Kubernetes, OpenShift, Tanzu, or VMware container solutions) alongside major public cloud environments (AWS, Azure, or IBM Cloud)
- DevOps & Infrastructure Automation Mastery: Hands-on experience operating infrastructure-as-code and automation tools such as Ansible, Terraform, Chef, or Puppet to deploy and manage software stacks
- Analytical Problem-Solving & Technical Support Background: Proven ability to triage, isolate, and resolve technical issues in complex, distributed cloud software architectures, with a track record of escalating critical issues effectively to engineering partners
- Customer-Centric Communication & Ownership: Strong collaboration skills with the ability to articulate complex technical concepts clearly to diverse internal and external stakeholders across multiple support channels
What the job involves
- Monday–Friday, 9:00 AM–6:00 PM PST
- As a Technical Support Engineer for Portworx® by Everpure™, you will empower enterprise customers to successfully run containerized workloads at scale across public, private, and hybrid cloud environments
- You will act as a trusted cloud-native technical advisor throughout the entire lifecycle—from initial proof-of-concept installations to critical production deployments
- In this role, you will collaborate directly with cross-functional engineering, product, and customer success teams to diagnose complex distributed software challenges, accelerate incident resolution, and drive seamless cloud data management for global organizations
- Optimize Cloud-Native Deployments: Analyze, troubleshoot, and support large-scale enterprise deployments of Portworx® by Everpure™ across Kubernetes, OpenShift, VMware container solutions, and public cloud platforms to maximize customer platform availability and workload reliability
- Drive Full-Stack Incident Resolution: Investigate, reproduce, and resolve complex multi-layer application, storage, and cloud infrastructure issues across all severity levels, leveraging system logs and customer workflows to minimize downtime
- Partner with Core Engineering: Collaborate closely with product engineering teams to isolate edge cases, develop reproduction strategies, and implement robust fixes that enhance overall product quality and resilience
- Champion Pre-Sales & Production Success: Provide hands-on technical support during pre-sales engagements, customer POC installations, and live production expansions to ensure seamless onboarding and long-term customer adoption
- Expand Collective Knowledge: Author detailed internal and customer-facing Knowledge Base (KB) articles, technical guides, and FAQs based on real-world troubleshooting scenarios to enable self-service and elevate team-wide expertise
Our take
Named one of the top 50 Hottest Edge Hardware, Software, and Services Companies of 2022, Pure Storage is a data storage company that helps tech and software businesses leverage the continuous innovations of AI and machine learning through its storage solutions. From Roblox to NASA, many of Pure Storage’s customers are leaders in their fields.
After seeing rapid revenue growth in the early 2010s despite overall losses, Pure Storage’s 2015 IPO benefitted the company over the next half-decade, spreading losses with public trade. The risk especially paid off when many companies migrated to cloud services in the 2020s.
As data centers flew into the crosshairs of sustainable energy efforts, Pure Storage has remained on the right side of publicity through its Evergreen // One portfolio, a flexible consumption-based storage model for providers. In January 2023, Pure Storage reported continued subscription growth for this model and should continue on track as its hefty and influential client list evolves to meet sustainability goals.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2014
$225m
SERIES F
Aug 2013
$150m
SERIES E
Total funding: $474.9m
Company HQ
Santa Clara, CA
Leadership
John Colgrove
(CTO)Previously EIR at Sutter Hill Ventures, Fellow at Symantec Software, and Engineer at Amdahl.
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