Product Support Specialist, Ashby
Netherlands
€45-60k
+ Equity
All-in-one recruiting software
Job no longer available
All-in-one recruiting software
101-200 employees
Job no longer available
€45-60k
+ Equity
101-200 employees
Company mission
To redefine the applicant tracking system (ATS) category, providing talent teams with analytics, workflows and automation.
Role
Who you are
- As a company, we value a strong sense of ownership, principled thinking over experience, and thoughtful communication
- These and other values we’ll discuss in more detail during the interview process inform how we do the work
- You have experience with and are excited to learn the ins and outs of a complex and rapidly evolving product
- You’re curious—both in addressing customers and creating solutions that improve our workflows
- You seek the answers beyond what’s on the surface
- You have strong problem-solving skills
- You’re skilled at both defining the scope of a problem and creating a comprehensive solution
- You delight customers
- You possess keen attention to detail, ensure your responses are thorough and clear, and are empathetic along the way
- You prioritize ownership in finding solutions for customers
- When given a problem, you proactively make decisions rooted in principled thinking to solve it
- You have offered B2B support to customers, ranging from Small Business through Enterprise organizations
What the job involves
- Please note: at this time, we are seeking Product Support Specialists to cover weekend shifts, as a tradeoff for a weekday
- Specifically, we're looking to hire someone to cover a Tuesday through Saturday schedule
- Occasional schedule changes may be required to accommodate holidays, coverage gaps, or business demands
- You may let us know your preferred working hours in the application
- Over the past few years, we’ve built a team of Ashby experts who delight our customers with their keen attention to detail, deep product knowledge, and fast service
- In joining us, you’d bring that same level of world-class support to our customers based in Europe and Asia
- In this role, you will spend a lot of time working directly with customers
- Ashby’s product encompasses a wide breadth, and is quite complex
- In this role, you can expect to work on tickets requiring complex integration troubleshooting, to providing customers with detailed workflow instructions
- You’ll also spend time on projects that make the work that we do better
- Past projects our team has taken on include:
- Absorbing and synthesizing highly technical work from our Engineering Team to create enablement for technical up-leveling of the broader Support Team
- Developing workflow automation allowing for better team cohesion and efficacy
Our take
Reportedly, 50% of employers don’t use applicant tracking systems, largely because of blockers with implementation or insufficient buy-in from top management. Ashby's co-founder and CEO, Benji Encz, experienced first-hand how existing solutions failed to support hyper-growth hiring needs whilst working at PlanGrid, which is in part what led to the creation of the company.
Ashby is looking to redefine the ATS category - providing talent teams with analytics, workflows and automation - and intends to replace solutions from well-established vendors like Greenhouse and Lever with algorithms. The company's AI can schedule interviews and infer demographic data, which clients use for aggregate analyses of DEI hiring metrics.
The market for recruitment software could potentially reach $3.5 billion by 2030. Unsurprisingly, there is now a growing number of startups emerging to compete for a slice of it. Despite the crowded market and having only emerged from stealth in 2022, Ashby has already secured over 500 clients (including high-profile customers like Notion and Figma). The company has also attracted impressive funding which will be used to expand its product offering beyond what is typically expected from an ATS.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Jul 2025
$50m
SERIES D
Jun 2024
$30m
SERIES C
Total funding: $114.5m
Company benefits
- Unlimited PTO with four weeks recommended per year
- 10-year exercise window for stock options - you shouldn’t feel pressure to purchase stock options if you leave Ashby, do it when you feel financially comfortable
- Generous equipment, software, and office furniture budget
- $100/month education budget with more expensive items (like conferences) covered with manager approval
Company HQ
SoMa, San Francisco, CA
Leadership
Benjamin Encz
(Co-Founder & CEO)Previously the Director of Engineering and Part-Time Recruitment Operations at PlanGrid. They also worked as a Software Engineer at Make School and was a Lecturer at Baden-Wuerttemberg Cooperative State University (DHBW).
Abhik Pramanik
(Co-Founder)VP of Engineer at Ashby. Previously a Senior Product Manager at Lob and a Senior Product Manager at PlanGrid.
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