Account Manager, Thrive
Private Equity
$80-110k
NextGen technology outsourcing provider
Be an early applicant
NextGen technology outsourcing provider
1001+ employees
Be an early applicant
$80-110k
1001+ employees
Company mission
To be recognized as the leading technology service provider to the Mid-Market and sophisticated SMB clientele around the world.
Role
Who you are
- The ideal candidate is highly motivated, goal-oriented, and committed to continuous improvement, with the ability to work independently in a fast-paced, dynamic environment
- Because this role requires a consultative sales approach, candidates should bring strong communication and relationship-building skills, business and technical aptitude, and the ability to collaborate effectively across internal teams
- A passion for delivering value to customers, growing revenue, and deepening knowledge of the business is essential for success in this role
- 3+ years of successful experience in account management, consultative sales, business development, or technology solution sales
- Proven track record of achieving or exceeding revenue targets and growing existing customer accounts through expansion, upsell, or cross-sell strategies
- Strong experience managing customer relationships and building credibility with decision-makers and executive-level stakeholders
- Demonstrated ability to uncover client needs, navigate objections, and recommend solutions that align with business goals and outcomes
- Excellent verbal and written communication skills, including strong presentation, proposal, and negotiation capabilities
- Strong business acumen and comfort discussing technology, managed services, cybersecurity, cloud, or related IT solutions
- Experience maintaining accurate pipeline activity, account plans, and sales forecasts in Salesforce.com or a comparable CRM platform
- Highly organized with strong follow-through, time management, and the ability to manage multiple priorities in a fast-paced environment
- Collaborative, customer-focused, and able to work effectively across sales, technical, delivery, and support teams
- Preferred: experience in managed services, technology services, SaaS, telecommunications, or other recurring-revenue business models
- Preferred: experience supporting contract renewals, pricing discussions, and proposal development
- Relationship Management: Builds trust, strengthens client partnerships, and maintains credibility with key stakeholders over time
- Consultative Selling: Understands customer needs, asks thoughtful questions, and recommends solutions that align with business goals and outcomes
- Customer Focus: Prioritizes responsiveness, service quality, and long-term customer value to support retention and growth
- Strategic Thinking: Looks beyond immediate needs to identify expansion opportunities, anticipate risks, and support long-term account success
- Communication and Influence: Communicates clearly and professionally, leads productive conversations, and influences decisions with confidence and credibility
- Collaboration: Works effectively across sales, technical, delivery, and support teams to deliver a strong customer experience
- Business Acumen: Understands customer priorities, market dynamics, and how Thrive’s solutions create business value
- Organization and Follow-Through: Manages multiple accounts, commitments, and pipeline activity with discipline, accuracy, and attention to detail
- Problem Solving and Resilience: Approaches challenges with a solution-oriented mindset, stays composed under pressure, and adapts to changing customer needs
- Ownership and Accountability: Takes responsibility for account health, revenue performance, and delivering on commitments
What the job involves
- Thrive is seeking a Sales Account Manager to help drive growth across local, regional, and national markets by expanding relationships within existing accounts and identifying new revenue opportunities
- Drive revenue growth within assigned accounts by identifying upsell, cross-sell, and expansion opportunities while meeting or exceeding sales targets
- Build and maintain strong relationships with key client stakeholders to understand business goals, challenges, and evolving technology needs
- Serve as a trusted advisor to customers by articulating Thrive’s value proposition and recommending solutions through a consultative sales approach
- Develop and manage a healthy sales pipeline, including prospecting within existing accounts and qualifying new opportunities
- Prepare proposals, quotes, and pricing recommendations, and support contract negotiations within approved margin and business guidelines
- Partner closely with internal technical, delivery, and support teams to design solutions that align with customer requirements and business outcomes
- Act as a customer advocate by proactively addressing concerns, coordinating internal resources, and helping ensure a high-quality client experience
- Monitor account health, service trends, and customer feedback to identify risks, improve satisfaction, and support retention
- Maintain accurate account details, opportunity tracking, pipeline activity, and forecasts in Salesforce.com or equivalent CRM tools
- Stay current on Thrive’s services, industry trends, and relevant technologies to effectively position solutions and identify market opportunities
- Represent Thrive professionally in client meetings, business reviews, and industry networking events
- Travel as needed to meet with customers, prospects, and internal teams
- Perform other related duties as assigned
Our take
Founded in 2001 as an IT service, Thrive has grown into an end-to-end solution for cybersecurity and Cloud offerings, helping businesses to evolve digitally and securely. Its services are used by the aerospace, social housing, education, retail and other industries.
Thrive has expanded its operations across North America, the Asia-Pacific, and Europe through more than 20 strategic acquisitions. Although it operates in a crowded field of customer experience and digital transformation companies, its numerous awards and robust portfolio have sustained its success for over two decades.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Comprehensive Benefits Package
- Paid Annual Leave and Holidays
- 401K and Company Match
- A Learning Company
- Smart and Diverse Environment
- Annual Company Events
- Flexible Schedules
- New Employee Referral Program
Company HQ
Foxborough, MA
Leadership
Bill McLaughlin
(CEO & Board Member)Bill previously co-founded The Jillian Fund where he served as the Chairman of the Board for 11 years. He also served as a Senior VP of Strategic & Major Accounts at Kaseya and as EVP & CTO of Managed Services at Atlantic Tomorrow's Office.
Scott Steele
(COO)Prior to joining Thrive in 2024, Scott spent 9 years at HP as VP & Head of Systems & Infrastructure, Contractual Systems, and Managed Services Systems, Digital & Transformation Organization. Before that he spent over 2 years at Hewlett-Packard as a Senior Director of Managed Services, WW Service Deliver & Infrastructure.
Michael Gray
(CTO & VP of Technology)Michael joined Thrive in 2007 as a Director of Network Operations, moving into the role of VP of Technology in 2016 before adding CTO to his title in 2017.
Joe Waleck
(CRO)Joe joined Thrive in 2023 as CCO, moving into the role of CSO in 2024 and CRO in 2025. Prior to this, he spent nearly 16 years at Presidio as the VP of Sales, 2 years at Cisco Systems as a Key Account Manager, and nearly 5 years at AT&T as a Client Business Manager.
Kristina O'Connell
(CMO)Kristina joined Thrive in 2023 as an EVP of Marketing before moving into the role of CMO in 2024. Previously, she founded acorn and served as a VP of Corporate Affairs & Marketing at Dascena.
Kimberly Saturley
(CPO)Prior to joining Thrive in 2025, Kimberly spent 4 years at Aqua Security as the Head of Americas & Global GTM HR, VP of People (American & Global GTM), and Chief HR Officer. She also served as the CPO at Medicus Healthcare Solutions and as Director of HR at Zerto.
Prior to joining Thrive in 2025, Nicholas was the Chief Legal Officer & Corporate Secretary at Transfix, VP & Deputy General Counsel at Advance and Counsel, Corporate Department at Paul, Weiss, Rifkind, Wharton & Garrison.
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