Product Support Specialist, Ashby

EMEA

€21-60k

Salary is applicable to candidates based in Czechia, Poland, Hungary, Ireland, Spain, Italy and Portugal only and may vary by other locations + Equity

Junior and Mid level

Remote from Europe, UK

All-in-one recruiting software

Be an early applicant

All-in-one recruiting software

101-200 employees

B2BRecruitmentAnalyticsSaaSAutomation

Be an early applicant

€21-60k

Salary is applicable to candidates based in Czechia, Poland, Hungary, Ireland, Spain, Italy and Portugal only and may vary by other locations + Equity

Junior and Mid level

Remote from Europe, UK

101-200 employees

B2BRecruitmentAnalyticsSaaSAutomation

Company mission

To redefine the applicant tracking system (ATS) category, providing talent teams with analytics, workflows and automation.

Job

Company

Role

Who you are

You have experience with and are excited to learn the ins and outs of a complex and rapidly evolving product
You’re curious—both in addressing customers and creating solutions that improve our workflows. You seek the answers beyond what’s on the surface
You have strong problem-solving skills. You’re skilled at both defining the scope of a problem and creating a comprehensive solution
You delight customers. You possess keen attention to detail, ensure your responses are thorough and clear, and are empathetic along the way
You prioritize ownership in finding solutions for customers. When given a problem, you proactively make decisions rooted in principled thinking to solve it
You have offered B2B support to customers, ranging from Small Business through Enterprise organizations

What the job involves

In this role, you will spend a lot of time working directly with customers. Ashby’s product encompasses a wide breadth, and is quite complex. In this role, you can expect to work on tickets requiring complex integration troubleshooting, to providing customers with detailed workflow instructions
You’ll also spend time on projects that make the work that we do better. Past projects our team has taken on include:
Absorbing and synthesizing highly technical work from our Engineering Team to create enablement for technical up-leveling of the broader Support Team
Developing workflow automation allowing for better team cohesion and efficacy
Ashby is a highly complex product, and we invest a lot of time in ensuring our support team members are experts on the platform. Your first 30 days will primarily focus on learning the finer points of the products; you may not respond directly to a customer in that time but don’t worry, you’ll be plenty busy learning!

Application process

Our interview process is thorough — we aim to ensure each person that joins the team is the right fit for Ashby and will provide ample information for you to assess if Ashby is the right fit for you. The process for this role is as follows:
Intro Call with Recruiting - 30 Minutes
Take Home Assessment - 1 week to complete
Hiring Manager Interview - 45-60 Minutes
Virtual Onsite - 90 Minutes

Our take

Reportedly, 50% of employers don’t use applicant tracking systems, largely because of blockers with implementation or insufficient buy-in from top management. Ashby's co-founder and CEO, Benji Encz, experienced first-hand how existing solutions failed to support hyper-growth hiring needs whilst working at PlanGrid, which is in part what led to the creation of the company.

Ashby is looking to redefine the ATS category - providing talent teams with analytics, workflows and automation - and intends to replace solutions from well-established vendors like Greenhouse and Lever with algorithms. The company's AI can schedule interviews and infer demographic data, which clients use for aggregate analyses of DEI hiring metrics.

The market for recruitment software could potentially reach $3.5 billion by 2030. Unsurprisingly, there is now a growing number of startups emerging to compete for a slice of it. Despite the crowded market and having only emerged from stealth in 2022, Ashby has already secured over 500 clients (including high-profile customers like Notion and Figma). The company has also attracted impressive funding which will be used to expand its product offering beyond what is typically expected from an ATS.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 4 rounds)

Jun 2024

$30m

SERIES C

Sep 2022

$21.5m

SERIES B

Total funding: $64.5m

Company benefits

Unlimited PTO with four weeks recommended per year
10-year exercise window for stock options - you shouldn’t feel pressure to purchase stock options if you leave Ashby, do it when you feel financially comfortable
Generous equipment, software, and office furniture budget
$100/month education budget with more expensive items (like conferences) covered with manager approval

Company HQ

SoMa, San Francisco, CA

Leadership

Benjamin Encz

(Co-Founder & CEO)

Previously the Director of Engineering and Part-Time Recruitment Operations at PlanGrid. They also worked as a Software Engineer at Make School and was a Lecturer at Baden-Wuerttemberg Cooperative State University (DHBW).

Abhik Pramanik

(Co-Founder)

VP of Engineer at Ashby. Previously a Senior Product Manager at Lob and a Senior Product Manager at PlanGrid.

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