Senior Technical Success Manager, SentinelOne
Public Sector
$108-120k
+ RSUs & ESPP
More information about location
AI-powered enterprise cybersecurity platform
Be an early applicant
AI-powered enterprise cybersecurity platform
1001+ employees
Be an early applicant
$108-120k
+ RSUs & ESPP
More information about location
1001+ employees
Company mission
To give the advantage to those who secure our future.
Role
Who you are
- At least 5 years of experience in enterprise SaaS (preferably in Endpoint Protection) in related roles such as support, training, or professional services, accompanied by a Bachelor's degree
- 2 or more years of hands-on experience in a cybersecurity role, and at least 3 years of field engineering experience such as Senior Support Engineer (tier 3 to 4), Technical Account Manager, or Pre-Sales Engineer
- 3 to 5 years of experience directly engaging with enterprise customers
- US-based status, required to support and operate within SentinelOne's FedRAMP infrastructure
- Deep understanding of security technologies, architecture, and operations, with a track record of advising customers on industry best practices, and in-depth knowledge of threat handling, incident response, and SOC operations
- Proficiency across Windows, macOS, and Linux operating systems as well as containerized environments, demonstrated scripting experience with working knowledge of Python, PHP, and Unix shell scripts, and proficiency with MongoDB or comparable experience writing database queries and basic scripts, where MongoDB is preferred
- Customer-centric focus with proven expertise in effective problem resolution, exceptional organizational skills, and professional written and verbal communication skills
- Experience in the IT or Cybersecurity industry, especially Endpoint Security with host-based (endpoint agent) security solutions, is preferred
- Training and enablement delivery experience, including seeking out training opportunities and information to share with the broader team and developing training for the team and customers, is preferred
- A strong orientation towards goals and strategic alignment with organizational and company goals, experience providing support or engagement to customers with a focus on technical adoption, and embodiment of the core values of SentinelOne (Trust, Accountability, OneSentinel, Relentlessness, Ingenuity and Community), are preferred
What the job involves
- As a Senior Technical Success Manager, Public Sector, you will be tasked with delivering a portfolio of technical resources, providing support and guidance to customers through a variety of phases (deployment, business-as-usual, incident/outages), and contributing to the overall strategy to drive customer engagement and experience across all SentinelOne solutions, reporting to the Manager, Technical Success, Public Sector
- Your key responsibility will be to serve as the technical account manager on assigned accounts, creating an engaging and productive experience for customers to enhance their technical understanding of the solutions
- You will be a versatile individual who supports a wide range of initiatives as the program scope continues to be defined at SentinelOne, including regular cadence reporting on key metrics as defined by Customer Success leaders (for example, indicators of feature adoption)
- Ensure that SentinelOne is portrayed in a positive, authentic way as an ethical provider of reliable, effective and scalable security solutions
- Act as a technical resource supporting assigned customers and the account team with technical inquiries and requests
- Deliver professional and technical account management services following the best practices and established procedures through proactive communication, strategic advisory, technical project management, service reviews, escalation management, training, and more
- Lead complex implementation and onboarding projects for S1 products and services
- Work closely with internal stakeholders to advocate customer needs cross-departmentally, resolve technical and business issues, define feature requests, identify growth opportunities, and collect customer feedback
- During incidents and outages, serve as the customer's point of contact and voice of SentinelOne, while internally organizing teams and coordinating communication channels
- Present technical working and learning sessions to improve the overall customer experience
- Manage and mentor team members, and coordinate across the organization to advocate for the team and its activities
- Stay up to date with the latest industry trends, content and topics surrounding S1, cybersecurity, and endpoint management
- Provide insight into program risk and maturity in support of Customer Success leadership, and identify account risks and upsell opportunities to support account growth
Our take
Cybercriminals are now leveraging the power of automation to make the current threat landscape too advanced for a lot of traditional antivirus software. SentinelOne is a cybersecurity company that matches this automation with machine learning-focused software designed to help businesses defend against online attacks.
The company has expanded beyond endpoint security into a broader AI-powered cybersecurity platform spanning endpoint, cloud, identity, and IT operations. This gives SentinelOne access to a larger enterprise market, although it also it also places the company in direct competitions with established cybersecurity leaders, including its biggest rival, CrowdStrike.
As cyberattacks become increasingly automated, the company is expanding its capabilities beyond detection to include AI-driven threat response, helping security teams contain attacks more quickly. While it still trails larger rival CrowdStrike in scale, SentinelOne is investing in platform expansion and automation to compete for enterprises looking to consolidate their cybersecurity into a single solution.
Steph
Company Specialist at Welcome to the Jungle
Insights
61% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Feb 2021
$100m
LATE VC
Nov 2020
$267m
LATE VC
Total funding: $797.9m
Company benefits
- Medical, dental, and vision coverage
- Employee assistance program
- Gym reimbursement
- Incentive-based challenges
- Mental health and mindfulness
- Unlimited Time Off
- Grandparent Leave
- Volunteer Time Off
- Paid Sick Time
- Paid Holidays
- 16 weeks Gender-Neutral Parental Leave
- Restricted Stock Unit Program
- Flexible Spending Accounts
- Life Insurance
- Short and Long Term Disability Insurance
- Team building activities
- Celebrations and social gatherings
- Community volunteering events
- Global all hands and local town hall events
- 401K
Company HQ
Old Mountain View, Mountain View, CA
Leadership
Tomer Weingarten
(Co-Founder & CEO)Tomer began their career in Software Development at Mckit Systems prior to co-founding dPolls and Carambola Media. They left their position as VP of Products at Toluna in December 2012 to found SentinelOne in January 2013, where they have served as the CEO since.
Sonalee Parekh
(CFO)Prior to joining SentinelOne in 2026, Sonalee was the CFO at Asana and RingCentral. They also held senior roles at Hewlett Packard Enterprise, Jefferies, RBC Capital, Markets, Barclays Capital and Goldman Sachs.
Barry Padgett
(COO & President)Barry joined SentinelOne in 2025 as CGO before briefly serving as the CFO then moving into their current role as COO. Previously they spent 4 years at Amperity as COO and CEO and 1 year at Stripe as CRO.
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