Engineering Manager, Ro
Core Infrastructure
$219.3-260k
Telehealth primary care platform
Be an early applicant
Telehealth primary care platform
501-1000 employees
Be an early applicant
$219.3-260k
501-1000 employees
Company mission
To help patients achieve health goals by delivering the most convenient and effective care possible.
Role
Who you are
- Experience leading infrastructure, platform, SRE, DevOps, backend, or production engineering teams in a cloud-native environment
- Strong technical judgment across production infrastructure systems such as AWS, Kubernetes, serverless/Lambda architectures, Cloudflare or edge infrastructure, observability platforms like Datadog, and infrastructure-as-code tools such as Pulumi or Terraform
- Experience improving operational systems such as on-call health, incident response, service ownership, reliability practices, disaster recovery readiness, documentation, and production support workflows
- Experience operating infrastructure in regulated environments is a plus, especially where reliability, security, auditability, and HIPAA-adjacent considerations shape technical decisions
- Comfort operating as a hands-on technical leader: close enough to architecture, incidents, reliability risks, cost drivers, and implementation tradeoffs to unblock decisions and raise the quality of execution
- A pragmatic, forward-looking approach to new technologies, including AI-assisted engineering and operations. You are willing to experiment with emerging approaches such as AI-directed SRE investigations, incident analysis, operational automation, and developer productivity improvements while maintaining appropriate judgment around safety, reliability, and governance
- Ability to convert ambiguous or recurring infrastructure problems into clear plans, scoped engineering work, and measurable outcomes
- A management style that combines high standards with high support: you create clarity, build trust, develop engineers, and hold the team accountable for outcomes
What the job involves
- We're looking for an Engineering Manager to lead Core Infrastructure
- This role is for a hands-on engineering leader who can create leverage through managing people, own execution, and bring strong technical and operational judgment to production systems
- You will own a portfolio and lead a team responsible for scaling Ro’s infrastructure for increasing scale and AI-driven engineering workflows, while reducing system surface area, eliminating legacy complexity, and improving reliability and cost efficiency
- Infrastructure plays a foundational role in Ro’s ability to help patients reach their health goals by making the systems behind their care more reliable, scalable, secure, and efficient
- The right person will help the team balance reactive support with durable systems ownership: solving common needs once, reducing operational drag, and creating a high-context, high-trust environment where engineers can do their best work
- Lead and develop a Core Infrastructure team responsible for production-critical systems and foundational engineering capabilities
- Own execution across the team’s portfolio: clarify priorities, sequence work, manage tradeoffs, and ensure high-quality delivery
- Improve Ro’s infrastructure operating model by making ownership clearer, reducing recurring support burden, and converting operational pain into durable system improvements
- Advance Ro’s reliability, observability, and disaster recovery posture through better operational practices, clearer readiness expectations, incident learning, and resilient infrastructure patterns
- Partner with Product Engineering, Cyber, Data Infrastructure, and Infrastructure leadership to ensure Core Infrastructure work improves reliability, velocity, compliance, unit economics, and the systems that help patients access and stay engaged in care
- Create a high-context, high-trust team environment with clear expectations, strong feedback/accountability loops, and space for engineers to do their best work
Our take
Ro is a direct-to-patient healthcare company on a mission to help patients achieve their health goals by delivering the easiest, most effective care possible.
It's the only company offering nationwide telehealth, labs, and pharmacy services, too. This was enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis to delivery of medication to ongoing care.
Since 2017, the company has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2022
$150m
LATE VC
Mar 2021
$500m
SERIES D
Total funding: $1.0bn
Company benefits
- Medical, dental, and vision membership
- Equity for all team members
- Flexible time off
- Paid parental leave, and flexible work arrangement
- Well-stocked office with snacks and bi-weekly free lunches
- Gym, learning, and development stipends
Company HQ
Chelsea, New York, NY
Leadership
Zachariah Reitano
(Co-Founder & CEO)Previously a Teacher at General Assembly and co-founder of Shout Inc., in 2013. They are now an Entrepreneur in Residence at Prehype.
Saman Rahmanian
(Co-Founder & Chief Product Officer)Previously a Senior Art Director at Crispin Porter + Bogusky and founder of Tischen in 2010. They were also a Partner at Prehype and founder of Managed by Q.
Rob Schutz
(Co-Founder & Board Member)Founder of Snagged.com. Experienced as a Senior Consultant at CGI specializing in healthcare, they also served as Director of US Marketing and User Acquisition at kgb and as VP of Growth at BARK.
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