Senior Specialist of Market Insights, Duetto

• 5-8 years of experience in business operations, client service, sales operations, accounts receivable, subscription administration, finance administration, or research operations
• A track record of independently managing detailed client or financial processes with real accuracy
• Comfort working with financial and commercial data — percentages, prorations, discounts, variances, FX conversions, and reconciliations
• Ability to read and interpret purchase orders, invoices, pricing schedules, and contracts
• Proficiency with Excel, Outlook, Word, PowerPoint, and Slack
• Experience with CRM or financial systems like Salesforce, HubSpot, NetSuite, or Xero
• Strong written and verbal communication, sharp organization, and the ability to juggle multiple priorities without dropping the ball
• An openness to working alongside AI tools like Claude, ChatGPT, or Gemini as a force multiplier, applying your own judgment to validate the output
• You don't need to check every single box to apply

Desirable

• Hotels don't run on gut instinct anymore, they run on data, and you'll be the person making sure that data is accurate, accessible, and actually usable. As Senior Specialist, Market Insights, you'll be the connective tissue across Sales, Finance, Customer Strategy, and Operations for our HotStats Market Insights business, catching the details that others miss and keeping the commercial engine running smoothly
• Own subscription, renewal, and billing administration for Market Insights, reviewing orders, quotes, and contracts for accuracy while coordinating accounts receivable follow-up with Finance
• Manage customer procurement end-to-end (vendor registration, banking, tax, and payment setup), applying sharp judgment and independent verification whenever payment instructions look unusual
• Keep our CRM and Market Insights product accounts clean and accurate, auditing customer, prospect, and subscription records and handling user setup, permissions, and access
• Own reporting on renewals, receivables, pipeline, and other operational KPIs, running and validating the standard Market Insights outputs the business relies on
• Fuel our business development efforts with sharp research: identifying prospects, mapping contacts, and keeping target lists current
• Be the go-to first point of contact for customers and prospects, answering questions on pricing, subscriptions, and data access, and troubleshooting account issues before they become bigger problems
• Additional duties as assigned
• Reports to: Director, Market Data and Research, Americas