Account Manager, Veho
$100-120k
This role is also eligible for a performance-based bonus of up to 20% of base salary, tied to individual and company performance
More information about location
Last-mile delivery logistics for eCommerce
Be an early applicant
Last-mile delivery logistics for eCommerce
501-1000 employees
Be an early applicant
$100-120k
This role is also eligible for a performance-based bonus of up to 20% of base salary, tied to individual and company performance
More information about location
501-1000 employees
Company mission
To revolutionize the world of package delivery by creating exceptional experiences for customers and drivers.
Role
Who you are
- A Client-First Operator: You keep your accounts running like well-oiled machines. You don't just react to problems — you anticipate them and deliver solutions before the client even asks
- A Strategic Thinker & Doer: You can zoom out to develop a growth strategy for an account and zoom in to investigate a package-level issue in the same afternoon. You are comfortable context-switching between high-level planning and hands-on execution
- A Relationship Builder: You develop deep, trust-based relationships with clients and internal stakeholders alike. You present a unified front, earn credibility through competence and follow-through, and advocate for both the client and Veho's internal teams
- Data-Driven: You are comfortable using dashboards, SQL queries, and AI tools to monitor performance, identify trends, and build compelling narratives for QBRs and internal reviews
- A Strong Communicator: You write clearly and concisely, speak compellingly to different audiences. You tailor your communication to the stakeholder, context, and urgency of the situation
- AI-Native: You champion the use of AI tools to accelerate your work and are eager to lead by example in embracing new ways of working
- Account Management Expertise: 5+ years of experience in Account Management, Client Success, or a similar client-facing role with direct ownership of a book of business
- Industry Background: Prior experience in logistics, supply chain, e-commerce, or last-mile delivery is strongly preferred. Familiarity with transportation management, warehouse operations, or parcel delivery ecosystems is a significant plus
- Cross-Functional Fluency: Experience working across Operations, Product, Engineering, and Finance teams to solve client problems and drive outcomes in a fast-paced, high-growth environment
- Communication & Executive Presence: Skilled at preparing and delivering business reviews, building account plans, and communicating confidently with stakeholders at all levels — from warehouse managers to client executives
What the job involves
- Veho is seeking an Account Manager to manage and support a book of Enterprise and Mid-Market accounts, responsible for the full spectrum of the client relationship, from day-to-day operational excellence to long-term strategic growth
- This is a hybrid role that blends the tactical rigor of account operations with the strategic mindset of client success. The Account Manager will manage account health, run client meetings, prepare Quarterly Business Reviews, monitor performance, and solve client needs as they arise. At the same time, they will develop and execute account plans and growth strategies, working to expand Veho's footprint within each account over time
- Veho is a fast-paced, high-growth company, and the Account Manager will be a builder - intentionally crafting the ideal client experience. They will regularly encounter problems that have never been solved before, and their job will be to write the playbook, galvanize cross-functional support, and execute
- Account Ownership & Client Partnership: Support and manage a book of Enterprise and Mid-Market accounts, serving as a main point of contact both externally with the client and internally across Veho teams. Ensure each account runs smoothly, stays healthy, and fosters a strong sense of partnership
- Retention, Growth & Client Satisfaction: Own net revenue retention and account growth targets for your book of business. Drive expansion by identifying and executing on opportunities within existing accounts. Champion client satisfaction, measured by client NPS scores
- Strategic Account Planning: Understand each account deeply, mapping out account plans, identifying growth opportunities, and building and executing strategies to expand revenue and deepen the client relationship over time
- Client Engagement & Partnership Health: Run weekly client meetings, prepare and deliver Quarterly Business Reviews, and proactively monitor account health using internal dashboards, performance data, and client feedback
- Operational Problem-Solving: Act as the connective tissue between the client and Veho's internal teams — including Ground Operations, Transportation, Product, and Engineering — to resolve issues, manage escalations, and ensure seamless service delivery
- AI Adoption: Embrace AI and leverage tools and resources to create solutions for clients and for Veho, driving efficiency and improving the quality of client interactions
Our take
Over 2M online merchant ship over 165B packages to doorsteps across the United States every year. Every one of those deliveries represents a potential difference between happy customers willing to purchase again and refer friends, and a WISMO ("where is my order?!") catastrophe.
Veho is seeking to turn those deliveries from a risk into an opportunity for online brands. The next-day delivery platform leverages a gig economy workforce and its modern communication platform to create a greatly improved last-mile logistics experience for brands and their customers.
Now that the company has been able to build out an impressive technology platform - think optimized routes and driver-customer communication channels - it is now seeking major geographic expansion.
The company is facing competition from both traditional delivery companies like FedEx as well as newer venture-backed attempts to disrupt the space like Deliverr. However, its already impressive economies of scale and customer experience means it is well positioned to dominate the market in the coming years.
Freddie
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2022
$170m
SERIES B
Dec 2021
$125m
SERIES A
Total funding: $303.4m
Company benefits
- Competitive salaries
- Meaningful equity opportunities
- Paid time off
- 401(k) retirement plan
- Medical, dental, and vision insurance
- Life insurance
- Short & long-term disability insurance
- FSA & HSA accounts
- Paid parental leave
- Wellness programs, perks, and discounts
Company HQ
Manhattan, New York, NY
Leadership
Itamar Zur
(Co-Founder & CEO)Itamar previously worked as a Sales & Customer Success Manager at Monday.com. Before that, he worked as a Brand Manager at Procter & Gamble.
Fred Cook
(Co-Founder & President)Fred previously served as the VP Marketing of P4P Marketing. Before that, he Co-Founded Gondola where he served as the CEO for 1 year. He also co-founded OneMove where he served as the CEO for 2 years.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 14 more jobs at Veho