IT Engineer, Torch
Automation & Support
$120-150k
Plus equity options
Professional development platform
Be an early applicant
Professional development platform
201-500 employees
Be an early applicant
$120-150k
Plus equity options
201-500 employees
Company mission
To unlock the potential of people, teams, and organizations.
Role
Who you are
- 5+ years experience in IT engineering or similar role
- Hands-on experience with Git/GitHub workflows and cloud platforms (AWS/GCP)
- Experience contributing code (Python/React/Ruby) to resolve production bugs, authoring PRs, and deploying fixes
- Experience with REST API integration and AI platforms (Google Gemini, OpenAI, Anthropic, etc.)
- Google Workspace administration and Mobile Device Management experience (Kandji, Jamf, Intune)
- Account provisioning and employee lifecycle management processes
- Proficiency in at least one scripting language; Python, Ruby, React and/or JavaScript with experience in SQL databases
- Ability to design and deploy AI-powered applications and workflows
- Knowledge of AI agent frameworks and orchestration platforms
- Experience with low-code platforms (Retool, Tray, n8n, Zapier) preferred
- Background in SaaS systems administration and integration
- Strong problem-solving abilities with a solution-oriented approach
- Excellent communication skills for working with non-technical stakeholders
- Can think like a product manager while executing like an engineer
- Comfortable working across multiple technology stacks and adapting to new technologies as the need arises
What the job involves
- At Torch, we are evolving our IT function to meet the growing needs of the business
- This is not a traditional IT role — it combines IT operations, software engineering, workflow automation, and AI enablement
- The expectation is not just to triage and escalate issues, but to resolve bugs, author PRs, and ship changes to production
- You will also design and deploy automations, connect business applications, and enable teams across Torch to adopt AI tools and workflows
- This forward-looking role ensures our employees can leverage AI and automation to work smarter, faster, and with greater impact
- This role requires someone who can think like a product manager while executing like an engineer, partnering directly with teams across the organization to identify inefficiencies and translate business requirements into technical solutions
- The ideal candidate will bring both technical proficiency and collaborative insight, building tools that eliminate manual processes and empower teams with AI capabilities
- Please note we are only accepting US-based applicants at this time
- IT Operations & Administration – Handle day-to-day IT operations support and troubleshooting, manage employee onboarding and offboarding processes, provision and manage user accounts across systems, administer mobile device management using Kandji, and oversee Google Workspace administration and optimization
- Automation, Integration & AI Development – Design, build and maintain scalable custom integrations and automations leveraging SaaS REST APIs, low code platforms like Retool and Tray.io, cloud deployed solutions in Google Cloud and AWS (Python and/or Javascript), and data stores (SQL/Redshift) for rapid development
- Enable business teams to leverage AI solutions (Gemini, OpenAI, etc.) helping teams identify opportunities to automate processes and assist in planning and building of Gemini Gems, Custom GPTs, and AI powered workflows
- Cross-functional Collaboration – Partner directly with teams across the organization to identify operational inefficiencies, translate business requirements into technical solutions, act as both product manager and engineer for internal automation projects, present solutions and gather feedback from stakeholders, and serve as an internal consultant to business teams on applying AI and automation to real-world use cases
- Customer Support & Engineering Collaboration – Act as the first line of technical support by investigating and reproducing issues (Datadog, SQL, Ruby console), providing clear documentation of root causes, and ensuring timely resolution
- The expectation is not just to triage and escalate to engineering, but to resolve bugs, put out PRs, and move code to production
- Author and review PRs for high-quality fixes, deploy and monitor production changes, and build self-service tools and automations to reduce repeat issues
- Partner with product and engineering teams to close the loop on recurring problems and ensure long-term solutions that improve the customer experience
Application process
- Initial Interview with Hiring Manager (45) min
- Second Interview with Information Security Officer (30) min
- Technical presentation and Q&A with hiring manager and engineering staff: Candidate will present a proposed technical solution to a business problem provided beforehand. The presentation will assess their ability to understand the business case for a technical solution, display knowledge of tools and technology that could be used, and their ability to communicate the value of the solution to business stakeholders. Q&A with engineering to assess understanding of engineering design best practices, coding knowledge, and ability to adjust the solution based on available tools (60) min
- Leadership/Cultural Fit Interview with the CTO (45) min
Our take
Torch is an integrated platform for professional learning and development, empowering business leaders to understand and measure employee skills. The system provides an active community, which delivers top-tier coaching, backed up by algorithmic technology.
The flexible platform makes it possible for personalised paths to be embedded in the employee learning journey. This can then be tracked via a centralised dashboard, which provides an array of tools that help both companies and workers to better understand and manage their learning and development goals.
In 2020, Torch merged with Everwise, a marketplace with thousands of mentors across different job levels and roles, allowing the business to be built into a full-stack career coach for every level of employee. With substantial funding at its back, and increasing interest in coaching as a way to retain employees, Torch's unique position in the market makes it well-set for future success.
Freddie
Company Specialist at Welcome to the Jungle
Insights
34% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2022
$40m
SERIES C
Mar 2021
$25m
SERIES B
Total funding: $84.1m
Company benefits
- Health Insurance (medical, dental, and vision)
- Unlimited PTO
- 401k Retirement Plan
- Life & Disability Insurance
- Paid Parental Leave
- Torch Coaching
- UP Days
- Remote Workstation Stipend
Company HQ
Financial District, San Francisco, CA
Leadership
Cameron Yarbrough
(Co-Founder & Executive Chair)Previously Co-founder and Chairman at Well Clinic for 9 years, and Interpersonal Dynamics Facilitator at Stanford Graduate School of Business for 5 years.
Dr. Keegan Walden
(Co-Founder & Board Member)Former COO of the company. Previously Director of Research at Insight Behavioral Health Centers and at the Eating Recovery Center. Was an Adjunct Assistant Professor at the University at Buffalo.
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