Strategic Account Manager, Ramp

• 9+ years of experience in Account Management, Customer Success, or a similar revenue-focused role
• 3+ years managing strategic Enterprise accounts (2,500+ employees or Fortune 1000) with proven commercial ownership
• Strong familiarity with Fintech, Payments, Finance/Accounting, or B2B SaaS products
• Demonstrated success negotiating and closing complex six-figure renewals and upsells
• Ability to understand and communicate complex product workflows, integrations, and technical configurations
• High fluency in financial value drivers — able to articulate ROI, payback periods, process modernization, and cost savings
• Deep sense of ownership with the ability to build processes, playbooks, and documentation from 0→1 as strategic customers push the limits of Ramp’s platform and require new, scalable solutions
• Strong executive communication and storytelling skills with the ability to influence cross-functionally and at the C-suite
• Consistent track record of hitting or exceeding revenue targets in fast-paced environments
• Operates with urgency, grit, and ownership; thrives in environments with innovation, change, and ambiguity
• Willingness to travel for customer on-sites, events, and internal team summits

Desirable

• As a Strategic Account Manager, you will be responsible for driving the strategy, growth, and overall health of a book of 8–12 of Ramp’s largest and most strategic customers
• You’ll own the long-term relationship and be accountable for maintaining and growing revenue, driving product adoption, and ensuring your customers achieve meaningful business outcomes on Ramp
• You’ll build deep relationships across all levels of your customers’ organizations, from day-to-day operators to C-suite executives, and be skilled at managing complex stakeholder dynamics and product configurations
• Internally, you’ll partner closely with senior leaders and cross-functional teams at Ramp to strengthen our B2B relationships, coordinate strategic initiatives, and feed structured insights into our product roadmap and internal processes
• Own a portfolio of 8–12 strategic Enterprise customers, with clear accountability for retention, expansion, and overall account health
• Maintain and grow revenue and usage within your book of business by identifying, pitching, and executing on upsell and cross-sell opportunities
• Build and execute detailed account and territory plans, including QBRs and executive reviews that highlight results, surface risks, and align on future growth
• Lead frequent customer conversations (status calls, roadmap discussions, upsell conversations, and QBRs) to ensure customers are achieving strong outcomes with Ramp
• Own end-to-end execution of renewals and expansions, from discovery and solution design through commercial negotiation and close
• Serve as a Ramp product expert, proactively uncovering workflow gaps and recommending solutions that save customers time and money, while guiding them toward deeper platform adoption
• Partner cross-functionally with Product, Design, Engineering, Sales, CSMs, and Solutions to coordinate customer initiatives and deliver tailored, enterprise-grade solutions
• Provide structured feedback to product and leadership teams, translating customer needs and patterns into recommendations that shape Ramp’s Strategic and Enterprise roadmap
• Navigate and align internal and external stakeholders, including C-suite executives, investors, partners, and cross-functional teams
• Use data and analytics to inform your strategy, monitor account performance, and communicate impact and opportunities in a clear, grounded way