Enterprise Account Manager, Ramp

• Minimum 7 years of experience as an Account Manager, CSM, or other Sales-related function
• Minimum 3 years experience selling to Enterprise sized businesses
• Experience or strong familiarity with Payments/Fintech/Finance/Accounting or related fields
• Commercial experience, including negotiating complex six-figure renewal and upsell contracts
• Ability to understand complex products and integrations, and a history of communicating them to customers to maximize usage
• Strong ability to articulate contractual, technical, and financial value points to customers, internal senior leaders, and executive leaders
• Consistent track record of hitting or exceeding sales targets in a fast-paced environment
• A strong drive to succeed, and comfortable pushing the pace of action with customers and internal teams
• High adaptability and understanding of change within the evolution and ambiguity of a startup
• Ability to travel occasionally for customer on-site, events and internal summits

Desirable

• As an Enterprise Account Manager, you will be responsible for driving the strategy and growth of a book of Ramp's largest and most strategic customers
• In this role, you will be responsible for maintaining the current revenue and usage of these customers, as well as identifying, pitching, and facilitating growth opportunities
• You should be comfortable with building deep relationships at all levels of a customer’s organization and adept at managing complex customer relationships and product configurations
• You will also work cross-functionally with senior members of Ramp’s team to strengthen the B2B relationship, coordinate customer efforts, and provide input as we evolve our product roadmap and processes
• Take a portfolio-based approach to your book of business to identify areas of risk and opportunity
• Build detailed territory and account plans to Lead Quarterly Business Reviews within your large business portfolio to identify opportunities for growth
• Lead frequent discussions (Weekly status calls, upsell calls, QBRs) with customers to ensure they are leveraging the Ramp platform to achieve successful business outcomes
• Drive awareness and usage of new or updated Ramp features to the customers in your book
• Own end-to-end execution of contract renewals and upsells
• Collaborate with product, design, and engineering teams to provide informed recommendations for Ramp’s Enterprise product roadmap that enhance the customer experience
• Navigate and update internal and external stakeholders, inclusive of C-suite executives, investors, partners, and cross-functional partners
• Exhibit strong analytical and presentation skills, and operate with high urgency and professionalism
• Contribute meaningfully to the team and Ramp culture