Billing Officer, ROLLER
3 days a week in office
Leisure industry management software
Be an early applicant
Leisure industry management software
201-500 employees
Be an early applicant
3 days a week in office
201-500 employees
Company mission
To help create experiences that bring joy and happiness to the world.
Role
Who you are
- This role requires strong attention to detail, communication, and collaboration skills to ensure smooth billing operations and excellent customer satisfaction
- You’ve been there, done that and have a bias for action and results. You know that building extraordinary foundations and positive relationships is the key to driving engagement and ensuring the strategic pieces of work land with positive impact. But you also bring:
- 4-5 years of experience in billing, accounts receivable, preferably within a SaaS environment
- Strong understanding of financial principles and best practices
- Familiarity with Salesforce or similar CRM systems is required
- Working knowledge of Chargebee or similar billing platforms is a plus
- A customer-oriented approach
- Living in Austin and willing to be in office 3 days a week
What the job involves
- We are seeking a passionate Billing Officer to join our growing global finance team. Bringing previous experience in SaaS billing or accounts receivable, with knowledge of POS payments, you will be responsible for managing the receivable operations for our U.S. region.
- You will play a key role in maintaining accurate billing processes, driving operational efficiency, and supporting our growing U.S. sales team by ensuring timely customer service and financial support
- As a Billing Officer, you will play a crucial role in supporting our growing U.S. sales team and ensuring timely and efficient customer service.
- You will be responsible for managing accounts receivable, ensuring smooth billing operations, and providing prompt support for our U.S. customers.
- This role offers a hybrid work arrangement, with the expectation of working in the office 3 days a week
- Provide critical support to the U.S. sales team by resolving customer billing inquiries and disputes efficiently
- Collaborate with the finance team in Australia to bridge time zone gaps and ensure seamless financial operations
- Assist in improving and streamlining billing workflows for efficiency and accuracy
- Act as the main point of contact for U.S. customers, providing quick and effective resolutions to billing issues
- Ensure a high level of customer satisfaction by delivering timely and accurate financial support
- Accurately input and maintain financial data, ensuring up-to-date records for invoicing and payment processing
Application process
- Initial call with our Talent Acquisition Manager
- You’ll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have
- Interview with Finance Operations Manager
- You will get to meet with the Hiring Manager to learn more about the role & ROLLER whilst also talking through your experience in more detail
- Loop Interviews
- This is where you will get to meet our wider ROLLER team to do a ‘vibe check’ on us to make sure our culture & vibe meet what you are looking for!
Our take
Attractions have been somewhat left behind compared to other industries when it comes to digital tools. Operating in a space between traditional businesses, hospitality venues and live events, they generally have to cobble together solutions from ill-fitting CRMs, ticketing systems, and spreadsheets. Founded in 2011, ROLLER aims to improve this situation by providing an all-in-one platform for managing guest experiences at attractions from trampoline parks to medieval fairs.
ROLLER is unique in its focus on the leisure and attractions industry and has built an all-in-one cloud-based platform that is highly regarded within the sector for its speed, flexibility and reliability. The platform is used by its customers to manage over 100 million visitors per year at 1,200 attractions, with $4 Billion in transactions annually.
Recently, the company has strengthened its position through a number of partnerships. These collaborations, alongside substantial funding, push ROLLER to offer even more innovative solutions to its clients. As the industry continues to recover and evolve, ROLLER is ready for sustained growth and an expanding influence in the sector.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Nov 2023
$51.1m
SERIES C
Dec 2022
$18.4m
SERIES B
Total funding: $79.4m
Company benefits
- Four ROLLER Recharge days per year (that is four additional days of leave that we all take off together as a team to rest and recuperate)
- Claim up to $120 work-from-home expenses per month
- 16 weeks paid Parental leave for primary carers and 4 weeks paid Parental leave for secondary carers
- Free Medical Insurance
- 401(k) Plan
- Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
- Team member Assistance Program to proactively support our team's health and well-being, access to coaching, education modules, weekly webinars, and more
- Work with a driven, fun, and switched-on team that likes to raise the bar in all we do
- Individual learning and development budget plus genuine career growth opportunities as we continue to expand!
Company values
- Obsess over customer success
- Keep it real
- Make it happen
- Go together
- Raise the bar
- Shake the tree
- Eat the frog
- Play the infinite game
- Live the dream
Company HQ
East Cesar Chavez, Austin, TX
Articles
Leadership
Luke Finn
(Co-Founder & CEO)Prior to co-founding ROLLER they were an Analyst at Fulton Hogan.
Mark J Finn
(Co-Founder & CFO)Currently also a Mentor at Techstars and a Member of the Tech Council of Australia. Was previously Global Transformation Advisor at PwC. Before that was an Analyst for Macquarie Group.
Salary benchmarks
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