Product Manager, Siena

• 3+ years as a PM in CX, ecommerce, helpdesk or AI automation
• Technical fluency: you can explain how webhooks, OAuth and integrations work and have made product decisions around them
• AI-native builder: you use tools like Claude, Cursor or v0 daily and have prototyped your own product ideas with them
• Strong Signal: Not dealbreakers, but what separates a good hire from a great one
• You've run structured experiments or A/B tests and can say what the data did and didn't tell you
• You've built dashboards or visibility features people actually relied on
• You're confident with customers: you've sat in on calls, run demos, and know what end users really complain about
• You act like the CEO of your product area: strong opinions, and a habit of building and talking to customers without being asked

Desirable

• We are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do
• We hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock
• If you want to set the bar rather than follow one, keep reading
• Siena runs customer experience for consumer brands through a connected multi-agent stack
• As Product Manager, Core Agent Platform, you'll own the platform those agents run on, from its current capabilities to where it goes next
• You'll own how we measure, test and improve agent performance, and how customers see it
• You'll work directly with engineering, deployment and customers, and you'll be expected to build as well as specify
• Own the core agent platform end to end, including the roadmap and the day-to-day product decisions
• Build and ship the evaluation, testing and monitoring systems that make agent performance measurably better over time
• Design and run structured experiments and A/B tests across agent workflows
• Give customers clear visibility into how their agents are performing
• Prototype your own ideas with coding agents, and ship them where you can, rather than waiting on a hand-off
• Work with customers and our deployment team to understand what's working in the field and turn it into product