Customer Support Specialist, Attensi
3pm-11pm EST
1-5 days a week in office
Simulation-based workforce training
Open for applications
Simulation-based workforce training
201-500 employees
Open for applications
1-5 days a week in office
201-500 employees
Company mission
To give people the tools to develop their skills and competence and to enable them to practice new behaviour in order to develop as people.
Role
Who you are
- Our dream candidate is passionate about creating great customer experiences and is able to quickly grasp and explain complex technical issues.
- You work easily with other teams and communicate well with the customer
- You have experience in areas such as technical support, customer service, or other customer-support related work
- You have an IT related degree
- You have a solid understanding of and a real interest in technology
- You work in a systematic way and are used to using your own initiative and relying on your own judgement
- You genuinely care about helping the customer!
- You are a fast learner
- You are good at putting complex issues in simple terms
- You thrive in a high-pace environment
- You have an eye for detail
What the job involves
- We are now looking to strengthen our Customer Support Team with a skilled and motivated person who can provide top notch support to our growing portfolio of USA Clients.
- This role will work from 3pm-11pm EST and will ideally be based in the Boston area
- Our vision as Attensi's Customer Support team is "WE MAKE IT EASY TO PLAY". This means helping players and superusers with any potential system or user challenges in the best possible way.
- We work closely with Customer Success Managers, Project Managers, and Developers to solve the customers' problems, and ensure that the root cause is identified and solved.
- We also support project managers and the sales team with activities that contribute to our customers' success
- Handle support inquiries from our clients
- Work on identifying and solving root causes
- Work closely with Customer Success Managers, Project Managers, and the Sales team with customer related activities
- Be an expert on how Attensi's products and systems work
- Train customers and Attensi employees in proper use of Attensi products
- Configure and complete technical setup of Attensi products
- Document features and customer information and share that knowledge with internal teams
- Activities that increase adoption of our solutions (eg, send out reports, SMS, emails, etc)
Our take
Companies across the world are spending more money than ever on employee training. This is hardly surprising; employee training is vitally important to the success of a competitive workforce, and it is widely acknowledged that an effective employee development program will increase the competency of staff and boost their job satisfaction. What is surprising, though, is that most traditional training programmes simply don't work. According to a 2010 survey carried out by McKinsey & Co, only 25% of respondents found that training had improved their employee's performance.
This is what Attensi wants to change. Attensi uses a combination of technology from the world of video gaming and insights from workplace psychology to train people via immersive, 3D simulations of their workplace and work processes. Solutions are used to simulate human interactions and work processes, including interpersonal ‘soft skills’, leadership training, use of IT-systems and any form of staff certification. Whether on mobile, desktop, or VR, Attensi’s gamified simulation approach enables organisations to upskill their people at scale, with all the data required to track impact on KPIs.
Since being founded in 2012, the company has delivered its services to over 100 countries in more than 20 languages, showing an incredibly scalable business model. Investors have also spotted Attensi's potential, resulting in major funding in 2021 which Attensi is using to expand its business around the world. With big clients like Daimler Mercedes Benz, Circle K, Equinor, BCG, and ASDA already secured.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2021
$26m
LATE VC
Jul 2020
$0.1m
GRANT
Total funding: $31m
Company benefits
- At Attensi you will become part of an exciting and rapidly growing scale-up that is already a global leader in its field. You get to work in a flat, open and free environment, surrounded by committed, smart and talented colleagues from a variety of backgrounds, both culturally and academically
- You will play a central role in our largest and fastest growing team and will have very good opportunities for further development and growth in both the role and the company
- Attensi has an energetic and social working environment. We work hard, but also have a lot of fun. Monthly social activities like Attensi-days, sporting events, after-work drinks, parties, game nights and company trips to our Norwegian HQ or elsewhere, are some of the ways in which we ensure we not only work together, but also play together!
Company values
- Superfast: Be ready to dive right in. We’re always creating, experimenting and learning. We fail fast, learn and go again. We avoid hierarchies and keep structures to a minimum and focus on the end goal – impact
- People-powered: We believe that people are at their best when they’re empowered, trusted, and can speak freely. We celebrate both the uniqueness of each individual and their contributions and the collective power of the team.
- Game changers: We strive for customer impact and always look for ways to push the boundaries of what’s possible. We question accepted truths and constantly challenge ourselves to change the game moving forward
Company HQ
Gaustadbekkdalen, Oslo, Oslo
Articles
Additional info
- Norway Office: Forskningsparken, Gaustadalléen 21, 0349 OSLO
Leadership
Odd P. Scarheim
(Founder)They have an extensive background in management roles, and has also founded a number of companies, such as Involve Learning, Transform AS and Be Your Best. They have also served as Chairman of the Board at Restauranthuset Statholdergaarden for over 27 years.
Trond Aas
(CEO)They have a background in tech and e-commerce, having served in top management positions for the likes of MassMarket, Funcom and Outracks Technologies. They are also a long-term Partner & Director. at Arminius AS.
Anne Lise Waal
(Board Advisor)Since gaining a degree in computer science, they have gone on to become a Member of the Board of Directors for various companies, including StartupLab Founders III & IV, Mercell Group and Ørn Software AS.
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