Head of Finance, Superchat
Omnichannel customer communications for SMEs
Posted today
Omnichannel customer communications for SMEs
21-100 employees
Posted today
21-100 employees
Company mission
To digitalise communication for SMEs across Europe.
Role
Who you are
- 7+ years of finance experience
- You know the full cycle first-hand, from closing to forecast to board reporting
- You independently own monthly and annual closings under HGB, including revenue recognition and accruals, and you coordinate the annual audit with our external auditors through to completed financial statements
- You build driver-based, integrated three-statement models from scratch and you document them so that others can operate them too
- You've owned full budget and forecast cycles, you bring together top-down targets and bottom-up input from team leads, and you treat forecast accuracy as a measurable figure that has to improve
- You deliver a reasoned recommendation, not just the numbers and you follow up on whether it gets implemented
- You've prepared and presented board materials, and you've been through a financial due diligence - ideally on the company side
- Bridges finance and startup culture. You bring the rigour a finance function demands, while working productively with fast decisions and shifting priorities
- You actively look for ways to take manual work out of the close and the reporting cycle, so the team's time goes into analysis rather than assembly
- You translate complex financial data into clear narratives for stakeholders without a finance background, and you're confident in the room with founders, board and investors. Fluent German and English, written and verbal
What the job involves
- In this role you own all of finance at Superchat end to end and report directly to the founders. When the board or our investors have a question about the numbers, you're the one who answers it
- You'll take over our financial model and turn it into something the whole company can steer by. You'll own accounting through to the P&L, run forecasting and liquidity planning, and lead the annual audit
- You own and maintain our driver-based financial model documented, operable by others, and reconciled to actuals every month
- You own forecasting, budgeting, liquidity and runway planning, and the management of cash conversion
- You own headcount planning together with the founders, People and team leads
- You evaluate business cases for new products, markets and pricing models, and act as a sparring partner to the founders on strategic decisions
- You own bookkeeping and monthly, quarterly and annual closings under HGB, with clean revenue recognition and accruals
- You coordinate the annual audit with our external auditors end to end, through to completed financial statements
- You manage the relationship with our tax advisors and ensure tax obligations are met
- You own AR, AP and payment processes, and a cost centre structure that scales with the company
- You define and monitor the metrics each team steers by - engagement, conversion, retention - as inputs to the model rather than a separate reporting exercise
- You sit in the business reviews, translate numbers into concrete recommendations, and follow up on execution
- You deliver month-end variance analysis and management reporting as a clear, action-oriented narrative rather than a data dump
- You analyse revenue, margin and cost development at customer, product and channel level
- You build and continuously maintain our data room so we're due-diligence-ready at any time
- You lead the financial due diligence on our side and support the next funding round end to end
- You own investor reporting and communication on a monthly and quarterly cadence, as well as the board reporting packages
- You maintain relationships with investors, banks and financing partners
Our take
Superchat helps businesses streamline their customer communications by combining chat methods (including WhatsApp, email, and SMS) into a single channel. This means customers have a convenient and centralised selection of options, and that customer service representatives can keep track of all conversations from a single hub. Superchat is focused on SMEs, who especially need productivity tools like this.
Poor customer service is an increasingly unaffordable misstep, especially in the European market where Superchat operates. The vast majority of customers will quit a transaction if it’s going badly, and billions are lost each year over this problem. With the backdrop already unforgiving, SMEs can’t afford to slip further behind, so appetite for Superchat’s product is strong.
With reports suggesting that the future of good customer service lies in speed and efficiency, there should be ample opportunity for Superchat to expand as demand for products such as its own rises.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2022
$16m
EARLY VC
Jan 2021
$3.3m
SEED
Total funding: $19.9m
Company benefits
- Competitive compensation package that includes salary, benefits, and stock options of Superchat. We want everybody to be a true owner in Superchat
- 26 days of paid vacation + 2 days off for Christmas and New Year's Eve (because we love what we do, but we also love vacation!)
- Regular company and team events like pizza & bear evenings, sport activities, Christmas parties, and more!
- Annual personal development budget of €500 for conferences, courses, books, career coach, etc
- An inclusive and exciting start-up environment culture that offers accelerated career and personal growth
- Beautiful office in the heart of Berlin (Hackescher Markt) equipped with ergonomic chairs, height adjustable desks, free snacks, beverages and overall good vibes
Company HQ
Mitte, Berlin, Germany
Leadership
Mika Hally
(Co-Founder)Previously a Co-founder at Unicorn and Keeet, with a prior background in Product Ownership and Marketing / Communications.
Yilmaz Köknar
(CEO & Co-Founder)Has previous experience in Product Management from time spent at the Digital Product School, subsequent to which he co-founded Unicorn.
Salary benchmarks
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