Business Development Manager, Enghouse Interactive
Mobility Solutions
Customer engagement management software
Be an early applicant
Customer engagement management software
21-100 employees
Be an early applicant
21-100 employees
Company mission
To solve real-world customer challenges
Role
Who you are
- We are looking for a commercially driven, entrepreneurial sales professional who thrives on building opportunities where others see uncertainty
- We're looking for someone who understands where the mobility market is heading, builds trusted relationships with cities, transit agencies and industry partners, and helps position Trafi as the partner that gets them there
- 3+ years of experience in business development, enterprise sales, account management, or partnerships within mobility, transportation, SaaS, or another complex B2B technology environment
- Experience building relationships with public sector organizations, transit agencies, operators, or regulated industries
- Strong consultative selling skills and experience managing complex, multi-stakeholder sales cycles
- An entrepreneurial mindset with the ability to identify opportunities before they become formal procurement projects
- Strong understanding of urban mobility trends and a genuine interest in shaping the future of transportation
- Experience with public tenders is an advantage
- Excellent communication, negotiation, and presentation skills
- Ability to work independently while collaborating across cross-functional teams
- Willingness to travel to customer meetings and industry events
What the job involves
- Working closely with Product, Delivery and Leadership teams, you'll help shape long-term commercial opportunities, influence our product roadmap through customer insights, and drive the adoption of solutions that improve urban mobility
- Develop and execute commercial strategies to identify and grow new business opportunities
- Build long-term relationships with cities, transit agencies, operators, consultants, and strategic partners
- Identify emerging market trends, customer challenges, and competitive developments, turning them into commercial opportunities
- Lead complex consultative sales processes, including public tenders where applicable
- Collaborate closely with Product, Delivery, and Marketing teams, ensuring customer insights help shape future product development
- Develop compelling proposals, business cases, and presentations that clearly communicate the value of Trafi's solutions
- Represent Trafi at industry events, conferences, and networking opportunities
- Maintain an accurate sales pipeline, forecasts, and account plans
Our take
Communicating with customers to solve problems is essential to the customer retention of a company, but telecommunication teams struggle to keep up with the massive volume of requests received on different platforms. Whilst automation technology is used by many telecommunication services to automate common scenarios, such solutions are often frustrating to use due to rudimental voice recognition and have an overall lack of flexibility.
Enghouse Interactive provides customer support and engagement management software, allowing businesses to deliver efficient multi-channel customer service systems that leverage automation to reduce bottlenecks. The company's solutions include AI chatbots and multi-channel video chat tools, in addition to a platform for gathering customer experience data to facilitate the personalisation of every conversation.
Whilst many companies are already leveraging automation and personalisation throughout customer experiences, Enghouse Interactive has recognised that succeeding in this depends on covering all communication platforms. Through its multi-channel approach, personalisation tools, and AI-driven automation solutions, the company aims to help its clients support every customer throughout their entire customer journey with flexibility, without having overworked telecommunication teams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2012
$8m
LATE VC
Aug 2005
$2m
SERIES C
Total funding: $12.3m
Company HQ
Notre-Dame-des-Champs, Paris, France
Leadership
Stephen J Sadler
(CEO & Chairman)Previously CEO of Geac and VIP CIS of Loblaw Companies Limited.
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