Account Director, Insider
United Kingdom
AI-native customer engagement platform
Job no longer available
AI-native customer engagement platform
1001+ employees
Job no longer available
1001+ employees
Company mission
To help marketers deepen brand love with individualised, omnichannel customer engagement.
Role
Who you are
- 7+ year experience in Customer Success Management, Account Management, or Sales, ideally in SaaS
- Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills. Alas, we’ve got clients all over the world!
- Proven track record of using sales & persuasive skills
- To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients
- To cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our around the clock support
- Passion for testing, measuring, and improving outreach and follow up effectiveness
- Strong communication skills in both writing and speaking (English)
- High sense of responsibility and accountability
- A strategic thinker with excellent project and time management skills
- Experience negotiating and navigating contracts and legal discussions
- Thrives in a fast-paced, high growth, rapidly changing environment
- Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication
- Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Marketing Executives, IT management, Database administrators, and Data Scientist)
- Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts,
- Experience in managing various stakeholder relationships to get consensus on solutions/engagements required
What the job involves
- Own a portfolio of existing accounts and take responsibility for their retention and growth
- Identify upsell and cross sell opportunities within existing accounts
- Proactively own renewals in accounts in cooperation with the Customer Success team
- Succeed in a team selling environment for maximum account penetration and coverage
- Consistently forecast monthly and quarterly performance
- Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise level negotiations
- Participating in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings
- Discovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact
- Analyzing stakeholder mapping and setting overall strategy to capture right frequency in touchpoints
- Taking ownership of renewal success and strategy to achieve key commercial/contractual targets
- Ensuring Customer Success realization is achieved and recognized across key stakeholders and reaching NPS targets ensuring best customer experience and success recognition
- Achieving customer advocacy goals with the marketing team with success stories, and testimonials
- Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution
Salary benchmarks
Our take
Many marketing companies claim to provide multichannel digital marketing tools: but in many cases client data remains siloed, so these multichannel efforts do not actually maximise ROI. Insider is out to change this by using AI to connect data across channels and systems, improving the customer engagement experience for its clients and their customers.
Unlike larger competitors in this space, such as Salesforce, Insider's AI-based technology is able to integrate data from a wide range of marketing channels both online and offline. This allows its clients to better coordinate marketing campaigns across different channels and make more accurate predictions about customer behaviour.
Insider counts many leading brands among its clients, including L'Oreal, Virgin, Santander, Singapore Airlines, Samsung and IKEA. It has also enjoyed substantial funding rounds and earned Unicorn status. More recently, the company acquired Bluecore, an AI-driven retail marketing solution, as it doubles down on AI in the run up to a planned IPO.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Nov 2024
$500m
SERIES E
May 2023
$105m
GROWTH EQUITY VC
Total funding: $772.2m
Company HQ
Soho, London, UK
Leadership
Hande Cilingir
(CEO & Co-Founder)Studied Economics & Management at London School of Economics and Political Science. Previously a European Regional Director at Torlin Chemicals and a Marketing Manager at Starmall.
Muharrem Derinkök
(CPO & Co-Founder)Previously a Business Intelligence Analyst at Turkcell, a VHDL Developer at Techneon, and a Research and Development Project Engineer at Eclipse Information Technologies.
Okan Yedibela
(Head of Infra & Co-Founder)Studied Computer Programming at Kadir Has University, and then became a PHP Developer at Rocket Internet Turkey & MENA.
Mehmet Sinan Toktay
(CTO & Co-Founder)Studied Computer Engineering at Istanbul Technical University. Previously an Oracle Technical Consultant at Natica IT Consulting.
Arda Koterin
(CCO & Co-Founder)Studied Economics and Management at The London School of Economics and Political Science. Previously an Account Representative at Procter & Gamble and a Marketing Associate at Colgate Palmolive.
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