Client Partner, ustwo
£85-115k
2 days a week in office
Digital product studio
Open for applications
Digital product studio
101-200 employees
Open for applications
£85-115k
2 days a week in office
101-200 employees
Company mission
To help clients have confidence in a new future by creating breakthrough experiences.
Role
Who you are
- Significant experience leading and growing large-scale digital agency or consultancy accounts valued between £5M–£10M+ annually
- Demonstrated success in expanding services horizontally across large, complex, matrixed enterprise organizations (Global 100 / Fortune 500)
- Proven ability to navigate complex stakeholder landscapes, negotiate at the senior levels, and establish trusted advisory relationships
- Deep domain knowledge in digital product development, human-centered design, technology transformation, and emerging digital strategy
- Deep understanding of revenue forecasting, margin optimization, commercial risk management, and pipeline tools (e.g., Pipedrive, Salesforce, CRC reporting)
- Flexible and willing to travel regularly across Europe and the US as required by client engagements
- Inspiring, inclusive team lead who thrives on collaborating with multidisciplinary digital specialists to deliver tangible business outcomes
- Skilled communicator, facilitator, and negotiator with excellent stakeholder management capabilities
- Able to rapidly understand client contexts, build relationships quickly, and deliver impact with minimal onboarding
- We encourage applications from people with different backgrounds and experiences. If this role excites you, we’d love to hear from you, even if you don’t meet every requirement
What the job involves
- Ustwo is looking for an exceptional, high-impact Principal-level Client Partner to lead and scale our relationship with a global Fortune 100 enterprise
- In this role, you will own the commercial growth, strategic vision, and overall health of a multi-million-pound account, serving as a trusted advisor to senior executive stakeholders
- The most critical mandate for this position is driving horizontal expansion, taking our core product design, technology, and strategic services into new business units, divisions, and geographies across the client’s global matrix
- You will lead cross-functional delivery and product teams to deliver world-class digital products and transformational experiences while expanding our commercial footprint
- As part of our global Client Partner community, you'll work closely with colleagues across regions to support opportunities, share knowledge, and ensure a seamless client experience
- Horizontal Account Growth: Proactively identify, shape, and close new workstreams by scaling ustwo’s services horizontally across various divisions, regions, and business units within a complex global 100 organization
- Portfolio & P&L Ownership: Accountable for account revenue, profitability, and forecasting, managing portfolio value in the £5M–£10M+ range
- Executive Relationship Management: Act as the primary strategic partner and trusted advisor for VP to Director-level client executives, building long-term, high-value partnerships
- Strategic Leadership & Value Delivery: Partner closely with internal leads across Strategy, Technology, Product, Delivery, and Design to ensure seamless delivery, maintaining the highest standard of product quality and commercial rigor
- International Engagement: Travel regularly across Europe and the US to meet with client stakeholders, run strategic workshops, and lead high-stakes commercial pitches
- Commercial Execution: Lead high-value proposal creation, contract negotiations, statement of work (SOW) drafting, and long-term account planning
- Global Collaboration: Collaborate with ustwo’s global leadership and Client Partner community to leverage global studio talent, share best practices, and drive continuous improvement
Salary benchmarks
Our take
ustwo is a group of digital product studios where creativity and cutting-edge technology blend together to create award-winning solutions. With a focus on design and tech excellence, ustwo partners with clients to tackle challenges and transform ideas into tangible, impactful products.
At the heart of ustwo's process is a focus on the user. By understanding customers' needs and outcomes, it crafts unique, innovative solutions that go beyond the ordinary. Driven by the belief that technology should improve lives, ustwo aims to bring joy and value to every project it takes on, turning complex problems into simple, delightful solutions.
It's also a B-Corporation, standing for social and ethical responsibility, integrating these values into its work and relationships with clients. And it has an impressive portfolio, including major brands like LEGO, Fresenius Medical Care, Go Go, Bots, and the Body Coach. Known for its groundbreaking work on mobile ticketing platform DICE and the iconic game Monument Valley, ustwo continues to push boundaries, striving to create fun, meaningful products that improve lives and inspire positive change.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Company benefits
- Healthcare coverage
- Retirement savings
- Profit share
- Wellness & resilience benefits
- Inclusivity training
- People manager training
- Referral bonuses
- Annual growth & development
- Work from anywhere policy
- 10 weeks & 10K at 10 years
- 5 days vacation at 5 years
- 3 month sabbatical at 3 years
Company HQ
London, UK
Leadership
Nicki Sprinz
(CEO)Initially joined ustwo in 2014 as a Business Director, since then they have worked in a number of roles, becoming CEO in 2024. Previously worked as a Writer for the Guardian and freelance before working at NHS Health Scotland, Whitespace, and Made By Many.
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