Enterprise Customer Success Manager, PermitFlow
Founding
$160-210k
OTE
Offers Equity & Bonus
3 days a week in office
Construction permit application and management platform
Open for applications
Construction permit application and management platform
21-100 employees
Open for applications
$160-210k
OTE
Offers Equity & Bonus
3 days a week in office
21-100 employees
Company mission
To streamline and simplify construction permitting in the United States.
Role
Who you are
- The ideal candidate for this role is a proactive team player that is willing to dive in head first in the face of ambiguity, and a customer-first thinker who can rationalize the needs of our customers’ businesses with our own priorities
- Proven experience: 7+ years across B2B SaaS Customer Success, Account Management, or Strategic Operations with a strong track record of managing enterprise-level customers with high ACVs ($300K+) and complex requirements
- A builder’s mindset: you bring a scrappy, self-starter mindset and thrive in ambiguity, driving clarity, collaboration, and progress in a fast-paced startup environment
- Holistic Customer Success Experience: You have experience from onboarding and implementation, to owning strategic relationship to navigating commercial aspects of the client
- AI-first approach: You’re excited to work alongside top technical talent to help automate a massive and antiquated industry, and consistently use AI to enhance your own workflows
- Bonus: experience in construction tech, operations-heavy industries, or permitting workflow
What the job involves
- As a Founding, Enterprise Customer Success Manager, you’ll take ownership of our most complex, high-value customer relationships—contractors and developers that are reshaping the built world. This role goes beyond managing accounts; it’s about driving value, influencing product direction, and helping build the CS function for scale
- You’ll work closely with the CEO and Head of Customer Success to lead strategic rollouts, maximize renewals and expansion, and implement processes that enable PermitFlow to deliver exceptional, repeatable outcomes across the enterprise customer base
- As a Founding Customer Success Manager at PermitFlow, you’ll work to both support our rapidly-growing customer base and develop and iterate on processes
- B2B Enterprise Ownership: own a high-value book of business—primarily enterprise residential and home services companies—across onboarding, retention, renewals, and expansion
- Strategic Partnership: Build deep, strategic relationships with senior stakeholders, acting as a trusted advisor and partner in their long-term success
- Success Strategy & Advocacy: Design and execute customer success strategies that drive product adoption, deliver measurable value, and turn customers into PermitFlow evangelists
- AI-Driven Innovation: Collaborate cross-functionally with our CEO, Product, Engineering, and Permit Operations to shape and deploy AI-powered solutions that drive business-changing impact for our customers
- Proactive Risk and Retention Management: Leverage key customer success metrics and KPIs to proactively identify risks, develop mitigation plans, and ensure customer retention
- Scale Customer Success: Bring structure and scalability to the CS function by developing repeatable playbooks, reporting systems, and operational frameworks—especially in the context of LLM adoption and usage
Application process
- 20 minute initial assessment
- 20 minute interview with recruiter
- 30 minute hiring manager interview
- 30 minute role playing interview with hiring manager
- 30 minute interview with our CEO
- Reference check
- Offer!
Our take
Aiming to create value in the construction market currently worth over $1.5 trillion, San Francisco-based PermitFlow is a construction permit application and management platform for builders and owners.
For too long, builders have been shuffling through the unique processes of municipalities, whereas now PermitFlow offers a standardized permit application workflow through which users can easily prepare and submit permit applications, receive approvals, and respond to municipal comments on one single platform. This saves time, reduces errors and shortens municipal review cycles, ultimately speeding up the time taken to permit.
In partnership with TraceAir, PermitFlow is set to transform construction project management by combining advanced technologies. This collaboration aims to enhance efficiency and reliability, creating a more streamlined process that benefits builders and stakeholders across the nation.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Feb 2024
$31m
SERIES A
May 2023
$5.5m
SEED
Total funding: $36.7m
Company benefits
- Equity packages
- 100% Paid health, dental & vision coverage
- Company issued laptop
- Home office & equipment stipend
- Lunch & Dinner provides via UberEats w/ a fully stocked kitchen
- Commuter benefits
- Team building events
- Unlimited PTO
Company HQ
Milpitas, CA
Leadership
Francis Thumpasery
(CEO)Previously served as Senior Business Analyst for McKinsey & Company. Co-founded mBulance.
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