Director of Sales, Sprinklr
Mid-Market Inside Sales
$121-201k
Unified-CXM platform
Be an early applicant
Unified-CXM platform
1001+ employees
Be an early applicant
$121-201k
1001+ employees
Company mission
To enable every organization on the planet to make their customers happier.
Role
Who you are
- You have a proven track record of leading and scaling high-performing sales teams, ideally within the SaaS industry and specifically targeting the mid-market segment
- You possess 5+ years of experience in software sales, with a deep understanding of the complexities of selling to mid-market organizations
- You are a natural leader with a passion for developing talent and creating a positive and supportive team environment
- You are a strategic thinker with the ability to develop and execute effective sales plans
- You are highly disciplined and comfortable with sales methodologies like MEDDPICC/Force Management
- You are an excellent communicator with strong interpersonal skills and the ability to build rapport with customers and colleagues
- You are passionate about the Customer Experience revolution and understand the importance of social media and digital transformation for mid-market businesses
- You are results-oriented and driven to exceed goals
- You embody Sprinklr's values and are committed to building strong relationships with customers and colleagues
What the job involves
- Every member of this inside sales team is passionate about customer experience (CXM) and showing mid-market organizations how it can transform their business when they have the right infrastructure
- This team is responsible for strategically prospecting into new accounts, expanding usage within our existing customer base, and ensuring these customers continue to realize the full value of the Sprinklr Platform
- You will lead the charge in building and scaling this critical segment of our business
- You will be helping to build a new world-class mid-market sales organization, working alongside a passionate and collaborative team
- You will be selling a best-in-class, Forrester-recognized product to some of the most innovative brands in the world
- At Sprinklr, we're at the forefront of the CXM revolution, and you'll play a key role in shaping the future of customer experience
- Lead and Inspire: You will recruit, coach, mentor, and develop a high-performing team of inside sales representatives, fostering a culture of accountability, collaboration, and continuous improvement. You’ll empower your team to exceed their quotas and become top performers
- Drive Revenue Growth: You will be responsible for achieving and surpassing revenue targets within the mid-market segment. This includes developing and executing strategic sales plans, managing the sales pipeline, and accurately forecasting sales performance
- Strategic Planning & Execution: You will develop and implement sales strategies to penetrate the mid-market, identify key opportunities, and expand our market share. You'll analyze market trends, competitor activities, and customer needs to inform your strategy
- Sales Process Optimization: You will continuously evaluate and refine the sales process to ensure maximum efficiency and effectiveness. You'll leverage tools and methodologies like MEDDPICC/Force Management to drive consistent execution and predictable results
- Collaboration & Communication: You will collaborate closely with other departments, including marketing, product, and customer success, to ensure a seamless customer journey and maximize customer satisfaction. You will maintain clear and consistent communication with your team, senior leadership, and other stakeholders
- Be in the Room: You will actively support your team in client engagements and strategic deals, providing guidance and expertise to help them win. You'll lead by example, demonstrating what it takes to close complex deals and build strong customer relationships
- Data-Driven Decision Making: You will analyze sales data, identify trends, and use insights to make informed decisions about sales strategies, resource allocation, and team development
Our take
Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.
There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonalds, Marriott and more.
The company has also garnered enormous investments over the last decade, and is now valued at $2.9 billion. With over 1000 enterprises globally, including over 50% of the Fortune 100, the company is poised well to continue with its established success.
Steph
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2020
$150m
CONVERTIBLE
Sep 2020
$200m
GROWTH EQUITY VC
Total funding: $578.5m
Company benefits
- Compensation & Equity
- Health & Wellness
- Holiday & Flexible PTO
- Learning & Growth
Company HQ
Midtown South, New York, NY
Leadership
Ragy Thomas
(CEO)Joined Tata Unisys as a Senior Software Engineer in 1994 before moving to AT&T. Built Advaya, an email marketing platform, in 2000. Joined Bigfoot Interactive as CTO, and then moved to Epsilon Interactive Services Group- where he eventually took on the role of President. Has held several Board positions since, and is a frequent startup investor. Founded Lyern in 2016, and Sprinklr in 2009.
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