Senior Account Manager, Hi Marley
$112-208k
+ Variable compensation component + Equity
Communication platform for the insurance industry
Be an early applicant
Communication platform for the insurance industry
101-200 employees
Be an early applicant
$112-208k
+ Variable compensation component + Equity
101-200 employees
Company mission
To provide the insurance ecosystem with a comprehensive communication platform.
Role
Who you are
- 10–15+ years of enterprise account management experience, including a proven track record of closing and expanding complex, multi-million-dollar enterprise software deals
- Demonstrated success selling in long sales-cycle environments (6 mo.+) with multi-stakeholder, executive-level buying committees
- Track record of leading and growing large, complex Fortune-class enterprise accounts and engaging at the C-suite and senior executive level
- Strong executive presence and the ability to build authentic, trust-based relationships at every level — both internally and externally
- Exceptional executive communication, storytelling, organizational, and collaboration skills, with strong attention to detail
- A strategic operator comfortable navigating ambiguity, competing priorities, and rapid change in a high-growth startup environment – we move quickly and wear many hats
- Comfort with travel – expected 30-40% to develop and maintain executive relationships
- Experience in Property & Casualty insurance and/or InsurTech strongly preferred
What the job involves
- We’re growing quickly and looking for a Sr
- Account Manager to join our Growth Team
- In this role, you’ll own and grow a set of Hi Marley’s most strategic and complex enterprise accounts, serving as a trusted partner to customer teams and executive stakeholders
- You’ll work cross-functionally to drive alignment, navigate ambiguity, and identify opportunities to deepen our impact and expand relationships
- Teamwork and shared enthusiasm are a core part of our culture, which is why this role involves joining us in the Boston office for 3 days each week
- Serve as the executive owner and primary point of contact for a portfolio of Hi Marley’s most strategic, complex, and high-value enterprise accounts, building and sustaining trusted relationships up to and including the C-suite
- Develop and execute multi-year, executive-level strategic account plans that align Hi Marley’s roadmap with each customer’s most critical business objectives and transformation initiatives
- Navigate highly complex, matrixed organizational structures, competing executive priorities, and ambiguity to maximize the strategic value of Hi Marley for the customer
- Lead cross-functional alignment across Marketing, Product, Design, Engineering, and Customer teams to drive end-to-end execution of account strategy
- Partner closely with the Customer group to ensure measurable value realization, adoption, and renewal across the portfolio
- Own pipeline development, forecasting, and quota attainment for a portfolio of high-value, strategic enterprise accounts, consistently delivering against multi-million-dollar revenue targets
- Maintain disciplined, accurate forecasting, pipeline hygiene, account plans, and activity tracking within Salesforce (or comparable SFA tools)
- Demonstrate deep industry expertise and Hi Marley solution domain mastery; serve as a trusted advisor to senior customer stakeholders and internal leadership on key business issues, processes, and trends
- Continuously monitor industry competitors, market dynamics, and emerging product trends to anticipate customer needs and surface strategic opportunities
- Represent Hi Marley at executive events, conferences, and customer engagements to elevate brand visibility and cultivate a senior network across the P&C ecosystem
- Operate with executive-level autonomy and judgment in managing complex enterprise accounts, owning both strategy and execution to drive measurable customer outcomes
- Synthesize insights from enterprise engagements to inform GTM strategy, product roadmap prioritization, and executive decision-making
- Shape complex deal strategy and serve as a player-coach to the Growth Team, mentoring peers and codifying best practices
Our take
The insurance industry can be notoriously frustrating for policyholders during the claims process, with a reported 40% of people considering a switch of insurers following a claim. This is the outcome that Hi Marley wants to help carriers avoid.
The company uses an AI-enabled communication platform designed to allow insurance carriers and their partners to talk to policyholders in real time via simple text messaging. This ultimately gives carriers more opportunities to satisfy and retain their customers.
Hi Marley has enjoyed rapid growth in recent years, with a quadrupling of its user base. It has also more than doubled the number of carriers using its platform, which now includes the likes of American Family, MetLife, Auto-Owners, Erie, and MAPFRE. Improvements such as the addition of a suite of collaborative tools to its platform seem likely to help it maintain its edge in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2023
$12m
SERIES B
Mar 2021
$25m
SERIES B
Total funding: $62.5m
Company benefits
- Full benefits package including parental leave, a matching 401k program, and medical, dental, vision, disability, and life insurance
- Open vacation policy - we all work hard and take time for ourselves when we need it
- Generous stock options - we all get to own a piece of what we’re building
- A fun, lively startup culture
- Core values-based leadership
- A culture of employee engagement, diversity and inclusion
- Ample opportunities to learn and take on new responsibilities in a fast-paced, growth-mode startup
Company HQ
Financial District, Boston, MA
Leadership
Mike Greene
(Co-Founder & CEO)Mike spent 5 years as an Accenture Management Consultant before working as an IBM Associate Partner and co-founding Futurity Group. They worked for Aon for 7 years before co-founding Hi Marley as CEO in June 2017.
Mitesh Suchak
(Co-Founder & Board Member)Mitesh was Managing Partner at Futurity Group before becoming Partner at Aon Inpoint. After 7 years, they left this role to co-found Hi Marley (originally as COO).
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